Case Study: Supacolor saves $60k and speeds response times with Front

How Supacolor saved $60k in production, optimizing their support process through Front

Supacolor, a manufacturer of proprietary garment heat transfers, needed a better way to manage a fast-growing volume of customer messages across multiple teams and international offices. After outgrowing Outlook and finding that other tools like Zendesk weren’t built for their cross-functional workflow, they turned to Front to coordinate support for orders, artwork issues, and customer communication.

With Front, Supacolor centralized omnichannel communication, automated tagging and SLAs, and enabled seamless collaboration across teams and locations. The results included a 90% reduction in line width issues, an estimated $60,000 saved annually in unnecessary reprints, a 55% reduction in average response time, and a 96% CSAT score.

Supacolor

Rum Walia

Chief Operating Officer