Case Study: MNX achieves faster response times and data-driven growth with Front

How MNX uses Front to project & fuel business growth

MNX is a premium global logistics provider handling time‑critical shipments (from organs and cord blood to aircraft parts) across 190+ countries. Facing 24/7 operations with teams across continents, MNX struggled using Outlook to triage and assign high email volumes, gain visibility into inbox activity, or maintain an audit trail — so they turned to Front to manage email and improve internal collaboration.

Front introduced shared inboxes, automated routing rules, VIP tagging, Out of Office handoffs, and Analytics to track metrics like average response and first reaction time. As a result MNX replies faster, measures and meets a 15‑minute response SLA, projects revenue from email‑volume trends, staffs shifts more accurately (e.g., Sunday volume ≈ 1/4 of weekdays), and maintains full audit trails — improving operational efficiency, forecasting, and team engagement.

MNX

Douglas Kurtz

Director of Aviation Services