BMC Software B2B Case Studies & Customer Successes

Transamerica delivers financial services to 20MM+ people worldwide and streamlines compliance with strategic automation

Aegon-Transamerica

Chris Blanks

Technical Automation Specialist

Multinational retailer Alshaya uses process automation to transform the experience for 160MM customers across 2,800+ stores

Alshaya

Mona Dabbah

Group Customer Service Director

Amadeus delivers innovative global travel services with powerful digital business automation

Amadeus

Michael Spruck

IT Systems Analyst

Anne Arundel County Public Schools enhances digital learning for over 80,000 students with optimized incident management

Anne Arundel County Public Schools

Kim Olds Abner

Sr. User Support Specialist

ATPCO manages airfares for 460+ airlines and optimizes its databases with advanced automation

ATPCO

Dave Pichosky

Manager of Data Architecture

Multinational insurance provider Aviva seamlessly delivers innovation for its 31 million customers

Aviva

Graeme Hall

IT Manager, Aviva

Leading Italian bank MPS boosts IT resource utilization, cuts costs, and reduces business risk with strategic capacity optimization

Banca Monte dei Paschi di Siena

Franco Ganda

Head of Capacity Management

Banco BPI, a leading Portuguese financial group, increases transaction speeds by 200% with efficient mainframe performance

Banco BPI

Armando Arranja

Database Administrator

Bank Central Asia achieves near-zero downtime of critical IMS databases to give its customers enhanced online banking services

Bank Central Asia

Agung Darmawan

Vice President of IT

Bank of Communications, a top-5 Chinese commercial bank, delivers sophisticated financial services at massive scale

Bank of Communications

Xiu Yong Chun

Senior Manager, Data Center

$6.8B cocoa manufacturer Barry Callebaut supports rapid growth and employee productivity with cloud-based IT service management

Barry Callebaut

Steven Vandamme

Chief Information Officer

Germany’s BITMARCK Group maintains 100 percent SLA compliance with immediate IBM IMS database recovery

BITMARCK

Sven Lange

Division Manager for zSeries®/Databases

U.S. healthcare provider Blue Cross Blue Shield cuts batch failure rate by 50% with superior workload automation

Blue Cross and Blue Shield of Florida

Rick Zarlenga

IT Production Support Manager, BCBSF

JDA Software cuts provisioning time from 60 days to 2 hours with strategic cloud management and saves $500,000 annually

Blue Yonder

John Frazier

VP, Cloud Services

Boston Scientific keeps its IT infrastructure health in check to ensure timely delivery of medical devices for doctors and patients

Boston Scientific

Patrick McDonagh

Sr. IT Infrastructure Manager

Leading IT service provider Buchanan Technologies manages 250% more users while maintaining exceptional service delivery

Buchanan Technologies

Darvey Lavender

Director of Business Information Systems

Buckeye Partners, a primary distributor of petroleum in the U.S., slashes audit preparation time by 95% with powerful cloud-based ITSM

Buckeye Partners L.P.

Eric Gleason

Service Desk Manager

Central Technology Services (U.S.) levels the playing field in a competitive banking marketplace with streamlined service delivery

Central Technology Services

Jerry Kolb

Manager of Systems and Operations, CTS

Charter Manufacturing, a leader in the steel and iron industry, improves patch deployment success rate 200% with optimal client management

Charter Manufacturing

Ed Kraft

Technology and User Services Manager

CMC Markets uses leading-edge automation technology to keep its NextGen online trading platform stable, agile, and efficient

CMC Markets

Mike Brennan

Automation Engineer

Belgian-based retailer Colruyt Group controls mainframe costs with advanced subsystem optimization

Colruyt Group Services

Peter Vanbellingen

Director, Business Processes & Systems

Leading U.S. retailer Columbia Sportswear slashes operating costs and increases margins with strategic IT operations management

Columbia Sportswear Company

Marie Vermeer

Senior Project Manager

Coop retail (CH) uses high-performance middleware management to keep its 800 locations stocked and 3 million members satisfied

Coop Cooperative Retail

Edwin Edinger

Business Data Processing Specialist

Leading European retailer Delhaize Group generates $29B per year in sales with superior mainframe automation

Delhaize Group

Dell Services delivers improved support, efficiency, and compliance for critical help desk systems and patient records

Dell Services

Ajay Aiyar

Project Program Management Consultant

Deutsche Telekom guarantees reliable telecom services for over 150 million customers with intelligent middleware monitoring

Deutsche Telekom

Axel von Dielingen

Management Consultant and GM, Geyer & Weinig, Middleware Deutsche Telekom

Dutch Ministry of Economic Affairs uses the cloud to cut platform delivery time from 2 weeks to 3 hours

DICTU

Wout van Wijngaarden

CTO

Dillard’s satisfies retail customers at 330 U.S. locations by processing complex transactions quickly and cost-efficiently

Dillard's

Marc Tougaw

DB2 Systems Programmer, Dillard’s

Eaton supports its power management business and transforms its IT service experience with optimal automation and ITSM

Eaton

Bill Blausey

CIO

U.S. infrastructure management provider Ensono keeps customers satisfied and productive with holistic, automated monitoring

Ensono

Jodi Goglin

Vice President of Information Technology

Contact center software vendor Five9 improves operational level agreement (OLA) compliance by 70% with real-time incident management

Five9

Florida Hospital supports quality care in 1MM patient visits per year with a healthy, always-on IBM® DB2 environment

Florida Hospital

Robert Goodman

Senior DBA & Disaster Recovery Coordinator

Fujitsu FSAS (Japan) streamlines and standardizes its cloud-based IT services business with server automation

Fujitsu

Yukata Okamoto

System Operation, ICT

South Africa’s Gauteng Department of Education transforms ICT to support a digital learning strategy for 2MM students

Gauteng Dept. of Education

Somayya Jooma

Deputy Director of Service Management,

World’s leading appliance manufacturer Haier Group partners with BMC to support its over 80,000 employees

Haier Group

Yanghao Wang

Chief Technology Officer

Harmony Information Systems ensures optimal home healthcare services for over 25K users with customercentric performance data

Harmony

Todd Bransford

Vice President

Helsana accelerates its IT service request and approval processes with high-performance automation

Helsana

Viradeth Manixab

IT Systems Management

Hong Kong Air Cargo Terminals Limited keeps up to 3.5MM tons of cargo moving annually with workload automation

Hong Kong Air Cargo Terminals Limited

Cindy Ng

General Manager Information Services, Hactl

HUK-COBURG (Germany) delivers new insurance services to 10MM customers with optimal developer self-service and automation

HUK-COBURG

Wolfgang Zeus

Senior Database Administrator

inContact, the leader in cloud contact center solutions, uses multi-cloud monitoring solutions to maintain its 99.99% SLA

inContact

Elmer Benites

VP Cloud Operations

Ingram Micro, a $46.5B wholesale tech products distributor, automates 900K batch transactions per week

Ingram Micro

Don Snios

Senior Manager of Operations and Scheduling

Instituto de Informàtica unleashes automation to improve Portugal’s social security systems and service for millions of people

Instituto de Informatica

Wilson Lucas

Applications Support Manager

taú Unibanco transforms banking with new digital services enabled by BMC

Itaú-Unibanco

Leandro Araujo

Head of Production & IT Process

Kaohsiung Veterans General Hospital (Taiwan) ensures excellent patient care with strategic workload automation

Kaohsiung Veterans General Hospital

Shou Cheng Xiong

Information Department Leader

Mainframe MLC cost management strategy helps insurance leader Kemper Corporation cut mainframe costs

Kemper Corporation

John Campbell

Technical Services Manager

Leading Enterprise Software Company Identifies Up to 28% Cost Savings Through Cloud Optimization Strategies

Leading Enterprise Software Company

Leading U.S. Supermarket Chain Improves Productivity and Customer Satisfaction with Integrated Service Management

Leading U.S. supermarket chain

Leeds City Council (UK) serves its fast-growing constituency more effectively and cost-efficiently with ITSM in the cloud

Leeds City Council

Mark Harrison

Senior Strategic Services Officer

Lockheed Martin maximizes systems availability and automation to help complete an F-35 fighter jet every day

Lockheed Martin

Shridhar Sreekanth

Enterprise Architect

Maitland reduces batch incident rates by 80% for its fund services with over USD 210 billion in managed assets worldwide

Maitland

Tasliem Williams

Senior Manager of System Administration

ME Bank (AU) cuts overnight batch processing windows to deliver great banking services on time, every time

ME Bank

Gendry Morales

Application Service Manager

Leading European Retailer Mercator gains efficiencies and revenues with bestin-class ITSM solutions

Mercator Group

Damir Suban

Project Manager

Federal Office of Meteorology and Climatology MeteoSwiss boosts employee productivity with a self-service helpdesk

MeteoSwiss

Michel Camenzind

ICT Change Manager

Mitchell International moves service desk to the cloud and saves 37K hours annually processing 50 million insurance transactions

Mitchell

Pauline Mulvey

Vice President, Enterprise Business Technology

Saudi telecom leader Mobily reduces internal service request fulfillment time from weeks to minutes via the cloud

Mobily

Medhat Amer

CIO, Mobily

Morningstar gains 10X efficiency with cloud automation to promote over 480,000 investment offerings

Morningstar

Andrew Watts

IT Director

Leading commercial truck manufacturer Navistar harnesses big data to improve driver efficiency and grow customer uptime

Navistar International

Todd Klessner

Senior Data Operations Specialist, Batch Operations

Network International, a leading Middle East payment solutions provider, cuts IT service response time by 80%

Network International

Prasanth Prasannan

Vice President IT Services

Leading publisher News UK optimizes digital service management to keep presses rolling for 11MM readers

News UK

Paul O’Connell

Head of Enterprise Operations

Northwestern University (U.S.) gains real-time visibility into application performance for over 25,000 users

Northwestern University

Dana Nielsen

Director of Monitoring and Management Systems, NUIT

UK telecom provider O2 delivers award-winning service to 25 million mobile customers with industry-leading service management

O2

Paul Pattinson

Head of Service Management

Leading Spanish insurer OCASO seamlessly transitions to the cloud to deliver enhanced IT service for over 12,000 users

OCASO

Manuel Araque

Chief of IT Infrastructure and Services

Orange Business Services (France) delivers agile cloud solutions so its 2MM+ global customers can focus on business growth

Orange Business Services

Axel Haentjens

Vice President Marketing and International Sales

Railinc leverages big data and automation to help keep 1.6MM railcars rolling across 140K miles of track

Railinc

Robert Redd

Release Engineer

Raymond James Financial successfully manages $500B in customer assets with optimized workload automation

Raymond James Financial

Chris Haynes

Manager of Workload Engineering

Sanofi, a worldwide leader in pharmaceuticals, fosters innovation and manages rapid growth with optimized capacity management

Sanofi

Chris Wimer

Global Capacity Manager

Business software leader SAP powers R&D innovation with near-instant, cloud-based delivery of IT infrastructure

SAP

Dietmar Reinelt

Vice President, Global IT Infrastructure Services

Seattle Public Schools unlocks new funds for student success with dramatic IT cost-savings and streamlined operations

Seattle Public Schools

April Johnson

Senior Engineer/Project Manager, Seattle Public Schools

Southwest China’s largest bank, Sichuan Rural Credit Union, revolutionizes IT service management and reduces service calls by 87%

Sichuan Rural Credit Union

Chen Jie

Vice President and Chief Architect

Leading European bank Société Générale boosts service quality and cuts outsourcing with superior performance management

Societe Generale

Philippe Peter

Expert Architect and Monitoring Community Leader

Spark Ventures delivers fast VOD and WiFi, delighting bandwidthhungry New Zealand digital consumers

Spark Ventures

Peter Yates

Operations and Platform Delivery

BMC Education and Consulting Services help State of Oregon seamlessly upgrade 2,700 servers

State of Oregon

Brian Tong

Computer Availability Manager

Telefónica Colombia Delivers World-Class Service and Reduces IT Infrastructure Costs

Telefónica

Roberto Puche

Chief Information Officer

Telekom Austria Group empowers its $4B business with cloud-enabled digital service management

Telekom Austria Group

The U.S. Oncology Network seamlessly delivers life-saving care with comprehensive service management

The U.S. Oncology Network

Brandon J. Smith

Manager, Practice and Provider of IT Services

Spanish IT organization TIREA deploys SecOps strategy that improves IT operational efficiencies with 100% compliance

Tirea

Nobuya Osawa

IT Director

Totalsec strengthens cyber security for 150+ enterprises, government agencies, and nonprofits around the world with BMC solutions

Totalsec

Luis Alberto Llantada Sanz

Chief Operating Officer

Transport for London enables better service for London Underground customers with mobile workforce solutions

Transport For London

Andy Pusey

Application Service Delivery Manager

University of Connecticut meets changing student, faculty, and staff needs with fast, reliable batch processing across integrated systems

University of Connecticut

Nancy Flynn

Systems Programmer, University of Connecticut

Multibillion dollar insurance provider Unum cuts batch service requests by over 60% for its 10,000 employees

Unum

Tracey Prendergast

Operations Manager

Leading international payment solutions company Valitor reduces DB2 reorg application runtimes and database storage requirements

Valitor

Sigurður Svavarsson

Head of IT Infrastructure

Visiting Nurse Service of New York transforms its IBM DB2 environment for fast, reliable access to unstructured patient data

Visiting Nurse Service of New York

Mario Muscolo

Db2 Administrator

Leading mobile carrier Vodafone delivers a bestin-class self-service IT experience to its 150,000 worldwide employees

Vodafone

Karine Brunet

Head of IS Transformation and Shared Services

Acclaimed European research institute Wageningen UR optimizes its IT infrastructure for 15K+ client computers

Wageningen University and Research Centre

Wilfred Hoefakker

IT Service Manager for Education, WUR

Weatherford, a $15B global oil and gas service provider, delivers exceptional IT support with consolidated Service Desk functionality

Weatherford International

Cathy Holladay

Manager of Client Support and Collaboration

Windstream, a $6B communications service provider, automates comprehensive daily scanning of its IT server assets

Windstream

Daryl Klingensmith

System Manager III

Wipro, a leading global IT services firm, manages elite hybrid cloud environments with optimized ITSM and compliance

Wipro Technologies

Atul Sood

Vice President, Advanced Technologies & Solutions, Wipro

Japanese wireless provider Wi2 cuts service delivery time and costs with automated, cloud-based infrastructure management

Wire and Wireless Co., Ltd.

Kenji Soma

Chief Technology Officer

BMC Software B2B Case Studies & Customer Successes

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