Empowered by Efficiency Telefonica Increases Customer Satisfaction and Savings with Minitab
B2B Case Studies Featuring Telefonica as the Customer
Explore case studies featuring Telefonica as the customer — learn how vendors and partners helped Telefonica solve real business challenges.
Case Studies
Showing 83 Success Stories about Software and Services used by Telefonica
How we heightened user engagement with subtle animation
Telefónica Spain proves 5G edge storage—eliminating branch infrastructure and cutting costs with Hitachi Vantara (HCP Anywhere Edge)
Telefonica
Javier Ordóñez
Storage Product Manager for Large Companies
Telefonica O2 achieves 650–800% 3-year ROI and automates 400,000–500,000 monthly transactions with SS&C Blue Prism
Telefonica
Wayne Butterfield
Head of Digital Service Innovation & Transformation
Telefónica CAM automates 100+ processes and cuts account opening to 1 day with ProcessMaker
Telefónica Chile Cuts Time-to-Market of Applications by 15% with CA Service Virtualization
Telefonica
Eliacim Manriquez
Planning, Government and Architecture Manager
Telefónica achieves city cost savings and real-time IoT insights with CARTO
Telefónica Business Solutions achieves faster digital service delivery and lower costs with Netcracker end-to-end BSS/OSS
Telefonica
Nicolas Howard
Chief Information Officer
Telefónica achieves multi-country BSS transformation and improved customer experience with Netcracker
Telefonica
Phil Jordan
Group Chief Information Officer
Telefónica achieves reduced SMB churn and accelerated growth with CloudBlue
Telefonica
Juan Manuel Moreno
Global Cloud Director
Telefónica achieves faster VOD transcoding and multiscreen OTT delivery with AWS Elemental
Telefonica
David del Val
Head of Product and Services
Helping the world’s greatest brands get closer to their customers
Telefonica
Charlie Hunter-Schyff
Head of Planning and Insights
Telefónica achieves faster video playback and 50M hits/day scalability with Couchbase Server
Telefónica Spain achieves double-digit customer satisfaction gains and 20% higher usage with Cloudera
Telefonica
Carlos Morras
Manager, Innovation, Big Data and Processes
Allowing Customers Full Control Via Their Mobile App
Telefonica
Phil Jordan
Global Chief Information Officer
Telefónica Selects Amdocs for Multi-Channel, Quad-Play Transformation in Brazil
Telefonica
Christiane Edington
Chief Information Officer
Telefónica Improves Customer Satisfaction, Lowers Customer Churn and Operational Costs of Movistar+ Service with Devo Data Operations Platform
Telefonica
Clara Casas
E2E Service Quality and Operative Improvement Manager
Telefónica achieves unified global performance assurance and improved QoE with Accedian Networks
Telefonica
Enrique Blanco
Global CTO
Innovative products require a new way of learning
Telefonica
Derek McManus
COO
Telefónica Mexico achieves 50% faster firewall change deployment and improved network security with AlgoSec
Telefonica
Saal Padran
Manager of Information Security
Telefónica Germany achieves unified HR and streamlined workforce management with SAP SuccessFactors
Telefonica
Sylvia Gärtner
Head of HR Services
Telefonica secures a safe return to work for 113,000 employees with SAP SuccessFactors
Telefonica
Louise Parsons
Global Product Owner, Digital Platforms and People Technology
Telefónica reinforces personalized messages across online and offline channels with Adobe.
Telefonica
Verena Grundke
Director Customer Marketing
Telefónica unifies contact center operations across Latin America
Telefonica
Christian Tavella
Customer Service Project Manager
Telefónica automates more than 80% of service orders with Oracle Field Service
Telefonica
Gabriel Salvador
Technical Area Manager
Telefónica gains competitive advantage in recruiting with RPO
Telefonica
Ronan Dunn
Former CEO
Telefónica Germany implements personalized customer experiences with Adobe Experience Platform
Telefonica
Steven Burkhardt
Head of Digital Analytics
Telefónica streamlines installation and maintenance processes with Oracle Cloud
Telefonica
Julián Hurtado
Head of Operational Efficiency and Service Provision
Telefónica anchors social selling in the everyday life of Account Managers
Telefonica
Robin Engelbrecht
Team Lead Sales
Telefónica Germany implements personalized customer experiences with Adobe Experience Platform
Telefonica
Steven Burkhardt
Head of Digital Analytics
Telefónica optimizes and expands service capacity with Oracle Field Service
Telefonica
George Amaral
Operation Support Consultant
Telefónica builds customer loyalty with user-centric mapping solution
Telefonica
Charlie Vayas
Head of Big Data & Advertising
Telefónica achieves 41% HR cost reduction and a unified digital HR platform with SAP SuccessFactors
Telefonica
Catherine Leaver
Global HR Transformation Director
Telefónica - Customer Case Study
Telefonica
Gabriel de Diego
HR Strategy and Transformation Director
A colour choreography for Telefónica
Telefónica achieves improved customer insights and reduced churn with Mostly AI synthetic data
Telefonica achieves $1B+ in real estate savings and optimized space management with SpaceIQ
Telefonica
Cesar Judez
Project Manager
Telefonica - Customer Case Study
Telefónica Spain achieves scalable, resilient, high-quality customer care with SS&C Blue Prism
Telefonica
Javier Magdalena Pinilla
Director Simplification and Robotization
Telefónica Germany saves 150,000 minutes per month and halves contract renewal time with SS&C Blue Prism
Telefonica
Klaus Paul
Senior Manager, Simplification
Telefonica achieves 80% reduction in call handling time with SS&C Blue Prism
Telefonica
Javier Magdalena Pinilla
Director Simplification and Robotization
Telefonica - Customer Case Study
Telefonica
María José Rementería
Chief Technology Officer
Telefonica achieves 9x faster onboarding and 11-hour contract turnaround with Adobe Document Cloud (Adobe Sign)
Telefonica
Niamh Hoey
Continuous Improvement Lead, European People Services Center
Kaminario K2 Boosts Performance and Drives Predictable Growth for Telefonica
Telefonica
Boaz Refaeli
Director of Engineering
Telefonica - Customer Case Study
Telefonica
Jose Valles
Head of BlueVia
Telefónica achieves 10% fuel savings and improved fleet safety with Geotab
Telefonica
Alberto Viña
Manager
Telefónica achieves 30,000 high-quality, highly engaged followers with Audiense precision targeting
Telefonica
David Rodriguez
Product Manager
Telefónica achieves enhanced threat intelligence and customer protection with Kaspersky Lab
Telefonica
Nikolaos Tsouroulas
Head of Cybersecurity Product Management
Telefónica - Customer Case Study
Telefonica
Per Lodbrok
Director
Telefonica - Customer Case Study
Telefónica - Customer Case Study
Telefónica reduces costs and speeds time-to-market across five Latin American subsidiaries with Comarch Next Generation Network Planning
Telefonica
José González Díaz
Director of Transformation & OSS, Global CTO
Telefónica achieves revenue growth in low-ARPU Latin American markets with Sandvine
Telefonica
Vicente San Miguel
CTO
Telefonica - Customer Case Study
Telefonica
Richard Poston
Director of Public Affairs
Telefonica - Customer Case Study
Telefonica - Customer Case Study
Telefonica achieves centralized, consistent customer service and improved service levels with Q-nomy
Telefonica
Luis Flores Tista
Centers Manager
Telefónica de España achieves $1B+ savings and optimized global real estate management with ARCHIBUS
Telefonica
Cesar Judez
Project Manager
Telefónica achieves 9x faster onboarding with Adobe Sign (Adobe)
Telefonica
Niamh Hoey
Continuous Improvement Lead, European People Services Center
Telefonica achieves real-time IT operational intelligence and 90% reduction in data integration effort with Denodo Technologies
Telefonica
Paloma Perez Rios
Director of Customer Care
Telefonica achieves 15% IT cost reduction and increased agility with Office 365
Telefonica
Adrian Steel
Global Head of Infrastructure
Telefónica achieves global coverage, scalable cloud security and consolidated reporting for Latin American expansion with Zscaler
Telefonica
Francisco Ginel
Director of Security Services Marketing
Telefonica launches secure, scalable Spain-based cloud storage for businesses with CTERA Networks
Telefonica
Andres Lopez Hedoire
Marketing Manager, Cloud Security and Management
Telefonica - Customer Case Study
Telefonica achieves highly engaging diversity and inclusion training with Kallidus
Telefónica - Customer Case Study
Telefónica España secures Active Directory and optimizes domain administration with One Identity Active Roles
Epam Helps Telefónica Get Data Running 10 Times Faster
Telefónica empowers employees, achieves digital transformation with social communities
Telefonica
Aitor Goyenechea
Director of Global Internal Communications
Telefónica - Customer Case Study
Telefónica - Customer Case Study
Telefónica Spain achieves real-time customer insights and 3x BI cost efficiency with Oracle Big Data Appliance, Exadata, and Exalogic
Telefonica
Carolina Bouvard Nuño
BI and Transformation Director
Telefónica Global Solutions chooses Red Hat to plan for its cloud future
Telefonica
Sara Isabel Rubio
Head of Platforms Technology and Planning, Global Platforms Operation and Security
Telefónica achieves faster new-customer onboarding, 30% lower churn and $2M+ first-year savings with Teradata
Telefonica
Roxanne Garcia
Manager of the Commercial Operations Center
Telefónica achieves 41x database performance and 24x7 customer access with Oracle Exadata Database Machine (Oracle)
Telefonica
Faustino Fraile Linares
Head of Production for Converged Systems and Databases
Telefónica expands cloud portfolio and gains new B2B opportunities with Oracle Private Cloud Appliance (Oracle)
Telefonica
David González Serrano
Product Manager, Outsourcing Services
Telefonica - Customer Case Study
Telefonica
Carolina Bouvard Nuño
BI and Transformation Director
Telefónica Improves Customer Experience and Ensures Business Continuity
Telefonica
Faustino Fraile Linares
Head of Production for Converged Systems and Databases
Telefónica achieves 9x faster onboarding with Adobe Acrobat Sign
Telefonica
Niamh Hoey
Continuous Improvement Lead, European People Services Center
Telefónica Chile achieves 6x customer satisfaction and 70% cost savings with Genesys
Telefonica
Sandra Catalán
Post-Sales Services Manager
Telefonica - Customer Case Study
Telefonica - Customer Case Study
Telefonica - Customer Case Study
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