Empowered by Efficiency Telefonica Increases Customer Satisfaction and Savings with Minitab
B2B Case Studies Featuring Telefonica as the Customer
Explore case studies featuring Telefonica as the customer — learn how vendors and partners helped Telefonica solve real business challenges.
Case Studies
Showing 82 Success Stories about Software and Services used by Telefonica
How we heightened user engagement with subtle animation
Banco Santander Prepares for a 5G Future With Hitachi Vantara and Telefónica
Telefonica
Javier Ordóñez
Storage Product Manager for Large Companies
London School of Economics, Blue Prism Software Robots Case Study at Telefonica O2
Telefonica
Wayne Butterfield
Head of Digital Service Innovation & Transformation
Telefonica - Customer Case Study
Telefónica Chile Cuts Time-to-Market of Applications by 15% with CA Service Virtualization
Telefonica
Eliacim Manriquez
Planning, Government and Architecture Manager
Driving value for Smart Cities with IoT and Location Intelligence solutions
Netcracker Provides End-to-End BSS and OSS Transformation Program to Telefónica
Telefonica
Nicolas Howard
Chief Information Officer
Telefónica Selects Netcracker for Massive BSS Transformation Program Across 7 Countries
Telefonica
Phil Jordan
Group Chief Information Officer
Telefonica markets SMB cloud bundles, reducing customer churn and driving growth
Telefonica
Juan Manuel Moreno
Global Cloud Director
Elemental Accelerates Video Processing for Telefónica Global Video Platform
Telefonica
David del Val
Head of Product and Services
Helping the world’s greatest brands get closer to their customers
Telefonica
Charlie Hunter-Schyff
Head of Planning and Insights
Providing faster video playback and better viewer experiences
Telefónica Spain achieves a 20% increase in customer usage when it deploys a modern data platform from Cloudera
Telefonica
Carlos Morras
Manager, Innovation, Big Data and Processes
Allowing Customers Full Control Via Their Mobile App
Telefonica
Phil Jordan
Global Chief Information Officer
Telefónica Selects Amdocs for Multi-Channel, Quad-Play Transformation in Brazil
Telefonica
Christiane Edington
Chief Information Officer
Telefónica Improves Customer Satisfaction, Lowers Customer Churn and Operational Costs of Movistar+ Service with Devo Data Operations Platform
Telefonica
Clara Casas
E2E Service Quality and Operative Improvement Manager
Telefónica Standardizes Globally on Accedian Performance Assurance Solutions to Enhance Customer QoE
Telefonica
Enrique Blanco
Global CTO
Innovative products require a new way of learning
Telefonica
Derek McManus
COO
Telefonica Mexico Improves Networks Security with Algosec
Telefonica
Saal Padran
Manager of Information Security
Telefonica - Customer Case Study
Telefonica
Sylvia Gärtner
Head of HR Services
How Do You Help Ensure a Safe Return to the Workplace Following COVID-19 Lockdown Restrictions
Telefonica
Louise Parsons
Global Product Owner, Digital Platforms and People Technology
Telefónica unifies contact center operations across Latin America
Telefonica
Christian Tavella
Customer Service Project Manager
Telefónica automates more than 80% of service orders with Oracle Field Service
Telefonica
Gabriel Salvador
Technical Area Manager
Telefónica gains competitive advantage in recruiting with RPO
Telefonica
Ronan Dunn
Former CEO
Telefónica Germany implements personalized customer experiences with Adobe Experience Platform
Telefonica
Steven Burkhardt
Head of Digital Analytics
Telefónica streamlines installation and maintenance processes with Oracle Cloud
Telefonica
Julián Hurtado
Head of Operational Efficiency and Service Provision
Telefónica anchors social selling in the everyday life of Account Managers
Telefonica
Robin Engelbrecht
Team Lead Sales
Telefónica Germany implements personalized customer experiences with Adobe Experience Platform
Telefonica
Steven Burkhardt
Head of Digital Analytics
Telefónica optimizes and expands service capacity with Oracle Field Service
Telefonica
George Amaral
Operation Support Consultant
Telefónica builds customer loyalty with user-centric mapping solution
Telefonica
Charlie Vayas
Head of Big Data & Advertising
Going Digital with SAP SuccessFactors Solutions to Keep Employees Connected
Telefonica
Catherine Leaver
Global HR Transformation Director
Telefónica - Customer Case Study
Telefonica
Gabriel de Diego
HR Strategy and Transformation Director
A colour choreography for Telefónica
Telefónica’s Analytics Projects Get the Fuel They Need With Synthetic Data
How $1b in Savings and Productivity Were Achieved
Telefonica
Cesar Judez
Project Manager
Telefonica - Customer Case Study
Telefonica Scales New Heights with Intelligent Automation
Telefonica
Javier Magdalena Pinilla
Director Simplification and Robotization
Telefónica Germany Saves 150,000 Minutes per Month Using Intelligent Automation
Telefonica
Klaus Paul
Senior Manager, Simplification
Telefonica Significantly Reduces Call Handling Time with Digital Workers
Telefonica
Javier Magdalena Pinilla
Director Simplification and Robotization
Telefonica - Customer Case Study
Telefonica
María José Rementería
Chief Technology Officer
Telefónica, Continuous HR Process Improvement
Telefonica
Niamh Hoey
Continuous Improvement Lead, European People Services Center
Kaminario K2 Boosts Performance and Drives Predictable Growth for Telefonica
Telefonica
Boaz Refaeli
Director of Engineering
Telefonica - Customer Case Study
Telefonica
Jose Valles
Head of BlueVia
Increasing Efficiency Throughout the Fleet
Telefonica
Alberto Viña
Manager
How did Telefónica Attract 30,000 High Quality Followers Through Precision Targeting
Telefonica
David Rodriguez
Product Manager
Global Giants Join Forces In Cybersecurity
Telefonica
Nikolaos Tsouroulas
Head of Cybersecurity Product Management
Telefónica - Customer Case Study
Telefonica
Per Lodbrok
Director
Telefonica - Customer Case Study
Telefónica - Customer Case Study
Telefonica - Customer Case Study
Telefonica
José González Díaz
Director of Transformation & OSS, Global CTO
Telefónica: The World’s Most Famous Application Tiers
Telefonica
Vicente San Miguel
CTO
Telefonica - Customer Case Study
Telefonica
Richard Poston
Director of Public Affairs
Telefonica - Customer Case Study
Telefonica - Customer Case Study
Telefonica - Customer Case Study
Telefonica
Luis Flores Tista
Centers Manager
Telefónica de España: $1 Billion GAIN from Smarter Real Estate Management
Telefonica
Cesar Judez
Project Manager
Telefonica - Customer Case Study
Telefonica
Niamh Hoey
Continuous Improvement Lead, European People Services Center
Telefonica Gains Real-time IT Operational Intelligence and Reduces Costs Using Denodo to Create Virtual Performance Dashboards
Telefonica
Paloma Perez Rios
Director of Customer Care
Telco Giant Uses Hybrid-Cloud Strategy to Trim IT Costs by 15 Percent, Gain Agility
Telefonica
Adrian Steel
Global Head of Infrastructure
Telefonica - Customer Case Study
Telefonica
Francisco Ginel
Director of Security Services Marketing
Telefonica Provides Cloud Storage Services for Businesses Powered by CTERA
Telefonica
Andres Lopez Hedoire
Marketing Manager, Cloud Security and Management
Telefonica - Customer Case Study
Telefonica - Customer Case Study
Telefónica - Customer Case Study
Active Roles enables Telefónica España to optimize domain administration
Epam Helps Telefónica Get Data Running 10 Times Faster
Telefónica empowers employees, achieves digital transformation with social communities
Telefonica
Aitor Goyenechea
Director of Global Internal Communications
Telefónica - Customer Case Study
Telefónica - Customer Case Study
Telefonica Spain Integrates Big Data Solutions in its Services and Operational Processes to Enrich Customer Experience and Guide Business Strategy
Telefonica
Carolina Bouvard Nuño
BI and Transformation Director
Telefónica Global Solutions chooses Red Hat to plan for its cloud future
Telefonica
Sara Isabel Rubio
Head of Platforms Technology and Planning, Global Platforms Operation and Security
Leveraging Teradata to Improve the New Customer On-boarding Process
Telefonica
Roxanne Garcia
Manager of the Commercial Operations Center
Telefónica Improves Customer Experience and Ensures Business Continuity
Telefonica
Faustino Fraile Linares
Head of Production for Converged Systems and Databases
Telefónica Expands Cloud Portfolio with Oracle Cloud
Telefonica
David González Serrano
Product Manager, Outsourcing Services
Telefonica - Customer Case Study
Telefonica
Carolina Bouvard Nuño
BI and Transformation Director
Telefónica Improves Customer Experience and Ensures Business Continuity
Telefonica
Faustino Fraile Linares
Head of Production for Converged Systems and Databases
Leading telecommunications company maximizes HR resources and provides more efficient recruitment services with Adobe Sign
Telefonica
Niamh Hoey
Continuous Improvement Lead, European People Services Center
Telefónica Chile Consolidates Communications and Improves Efficiencies
Telefonica
Sandra Catalán
Post-Sales Services Manager
Telefonica - Customer Case Study
Telefonica - Customer Case Study
Telefonica - Customer Case Study
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