Case Study: Telefónica achieves 41x database performance and 24x7 customer access with Oracle Exadata Database Machine (Oracle)

Telefónica Improves Customer Experience and Ensures Business Continuity

Telefónica, a global telecommunications company serving over 320 million customers across 21 countries, needed to boost database performance for e‑billing and online services, simplify its IT architecture by consolidating mission‑critical databases, reduce operating costs, and ensure business continuity with a second data center to eliminate single points of failure.

Telefónica migrated its critical databases to Oracle Exadata (implemented in five months) and replicated data across two geographically disparate data centers. The move delivered a up to 41x improvement in database performance, 80% faster queries and 40% faster transaction times for online payments and renewals, nearly 80% lower CPU usage, backups reduced from over 6 hours to under 5 minutes, failover under 2 minutes, 24x7 customer access, and significant operating‑expense savings through license optimization and infrastructure consolidation.

Telefonica

Faustino Fraile Linares

Head of Production for Converged Systems and Databases