Case Study: Telefónica CAM automates 100+ processes and cuts account opening to 1 day with ProcessMaker

Telefonica - Customer Case Study

Telefónica CAM, the mobile market leader in Panama and Nicaragua, faced slow, error-prone operations across its Central America business due to manual re-entry between Excel and legacy systems. Daily account-opening volumes (over 100 new-business subscriptions in Guatemala) created long delays, high labor costs and limited visibility into workflow efficiency and ROI—new accounts often took more than three days to activate.

Starting in 2013 Telefónica deployed ProcessMaker to automate approvals, integrate financial systems and connect to DocMe for end-to-end contract management. The platform now runs 100+ automated processes across multiple countries, provides dashboards and audit logs, and has processed 187,000 legal documents, ~120,000 mobile activations and 60,000+ cloud/internet/landline activations; new accounts are opened in one day or less while cost and ROI are calculated automatically, increasing efficiency and accountability.

Telefonica