Case Study: Telefonica secures a safe return to work for 113,000 employees with SAP SuccessFactors

How Do You Help Ensure a Safe Return to the Workplace Following COVID-19 Lockdown Restrictions

Telefonica, a global telecommunications provider with 113,000 employees, needed a way to ensure a safe return to the workplace after COVID‑19 lockdowns. Telefonica worked with SAP SuccessFactors to build a COVID‑19 extension on the SAP SuccessFactors Human Experience Management Suite (integrated with Employee Central) that could be accessed via mobile.

SAP SuccessFactors delivered a mobile COVID‑19 tracker allowing employees to report symptoms in a few clicks, register self‑isolation periods, receive mobility certificates, and enable managers to view real‑time team health status and support contact tracing. The solution achieved high adoption, 24x7 mobile access, daily reporting across 16 countries, and empowered executives with data‑driven decisions—helping protect Telefonica’s 113,000 employees and support broader public‑health efforts.

Telefonica

Louise Parsons

Global Product Owner, Digital Platforms and People Technology