Case Study: Telefonica O2 achieves 650–800% 3-year ROI and automates 400,000–500,000 monthly transactions with SS&C Blue Prism

London School of Economics, Blue Prism Software Robots Case Study at Telefonica O2

Telefonica (Telefónica O2), the UK mobile operator, faced rising back‑office costs, limited offshore efficiency gains and the need to scale operations while improving speed and service. To tackle high‑volume, rules‑based transactions and hit targets for FTE reduction and faster turnaround, Telefonica piloted Robotic Process Automation using SS&C Blue Prism software.

SS&C Blue Prism’s robots were rolled out in‑house after successful pilots; by 2015 Telefonica ran >160 robots across 15 core processes, processing 400,000–500,000 transactions per month, with a 12‑month payback and a three‑year ROI of 650–800%. The SS&C Blue Prism implementation cut turnaround times from days to minutes, reduced customer “chase‑up” calls by over 80%, saved or redeployed hundreds of FTEs, and provided rapid, on‑demand scalability.

Telefonica

Wayne Butterfield

Head of Digital Service Innovation & Transformation