Case Study: Telefónica Germany saves 150,000 minutes per month and halves contract renewal time with SS&C Blue Prism

Telefónica Germany Saves 150,000 Minutes per Month Using Intelligent Automation

Telefonica, Germany’s largest telecommunications company with more than 42 million connections (about 23 million on fixed‑term contracts), faced an operational bottleneck: agents spent substantial time manually entering renewal data after customer calls while handling thousands of contract renewals each week. To accelerate the process and free agents to focus on customer conversations, Telefonica engaged SS&C Blue Prism and its intelligent automation capabilities.

SS&C Blue Prism deployed its intelligent digital workforce to take over the back‑end contract data entry—agents enter customer choices into a web form and digital workers complete renewals across systems. The SS&C Blue Prism solution halved contract renewal time, saved roughly 3 minutes per renewal, and returned over 150,000 minutes to the business each month, with about 50 digital workers automating renewals across approximately 100 customer service teams.

Telefonica

Klaus Paul

Senior Manager, Simplification