Case Study: Telefónica Business Solutions achieves faster digital service delivery and lower costs with Netcracker end-to-end BSS/OSS

Netcracker Provides End-to-End BSS and OSS Transformation Program to Telefónica

Telefónica Business Solutions, the Telefónica Group unit serving enterprise, wholesale and roaming customers across 170+ countries, needed to become a fully digital, always‑on service provider while cutting costs and simplifying complex legacy systems. The company faced challenges in speeding service delivery, meeting strict SLAs, unifying product and service catalogs, and accelerating order‑to‑cash across its global wholesale and roaming operations.

Netcracker was engaged to deliver a multiyear, end‑to‑end BSS/OSS stack and consulting services, including converged revenue management, a single product catalog and zero‑touch provisioning. The integrated solution streamlines order processing, decommissions legacy systems, improves customer visibility and automation, and accelerates service creation and monetization—reducing costs, shortening time‑to‑market and improving the end‑to‑end customer experience.

Telefonica

Nicolas Howard

Chief Information Officer