Case Study: Telefónica achieves 9x faster onboarding with Adobe Acrobat Sign

Leading telecommunications company maximizes HR resources and provides more efficient recruitment services with Adobe Sign

Telefónica, a global telecommunications leader serving over 300 million customers, faced a backlog of employee onboarding requests at its UK operations. The HR team needed to speed up cycle and lead times without adding headcount while meeting strict security and privacy requirements.

By deploying Adobe Sign (Adobe Document Cloud), Telefónica digitized contracts and automated onboarding workflows, enabling mobile signing and real-time tracking. The change cut average onboarding from more than nine days to just over one day, reduced contract turnaround from three weeks to about 11 hours, met compliance standards, and allowed HR to handle many more hires without increasing staff.

Telefonica

Niamh Hoey

Continuous Improvement Lead, European People Services Center