Case Study: Telefonica achieves real-time IT operational intelligence and 90% reduction in data integration effort with Denodo Technologies

Telefonica Gains Real-time IT Operational Intelligence and Reduces Costs Using Denodo to Create Virtual Performance Dashboards

Telefonica, a global telecommunications leader with 278 million customers and €56.7B in annual revenue, needed to adopt ITIL best practices and gain operational visibility across many disparate IT and network systems. Consolidating KPIs from monitoring, inventory, incident management and project tools required a 20-person team and took about a week per report, leaving management without real-time views and hampering rapid decision-making.

Telefonica deployed Denodo Data Virtualization to unify structured, semi-structured and web-based sources into a real-time portal and a SQL Server data mart for offline reporting. The solution delivered drill-down operational dashboards, reduced report generation from one week to one day, cut manual data-integration effort by 90%, and improved responsiveness, resource management and scalability for IT operations.

Telefonica

Paloma Perez Rios

Director of Customer Care