Case Study: Telefónica achieves a world-class omni-channel mobile customer experience with Amdocs

Allowing Customers Full Control Via Their Mobile App

The customer, Telefonica, specifically its Movistar Peru operation, sought to enhance its digital customer experience and enable all interactions to be managed online. To achieve this, they partnered with the vendor Amdocs to create a mobile application that would give customers full control and ensure a consistent omni-channel experience.

Amdocs implemented a hybrid mobile and tablet app built on a unified API layer for all channels. This solution, developed in just three months, included multi-payment capabilities and numerous self-care features. For Telefonica, the Amdocs solution optimized the user experience across all devices, simplified customer interactions, and significantly decreased maintenance costs.

Telefonica

Phil Jordan

Global Chief Information Officer