Case Study: Telefónica achieves 9x faster onboarding with Adobe Sign (Adobe)

Telefonica - Customer Case Study

Telefónica, a global telecommunications leader serving over 300 million customers across 24 countries, faced growing HR bottlenecks at its UK operations: high volumes of onboarding requests created backlogs, long cycle and lead times, and a need to meet strict security and privacy requirements without adding headcount.

By implementing Adobe Document Cloud with Adobe Sign, Telefónica digitized contract signing and automated tracking, enabling mobile signing and secure workflows. The result: onboarding time fell from more than nine days to just over one day, signed contracts arrived in about 11 hours instead of three weeks, compliance requirements were met, and HR could process far more hires efficiently.

Telefonica

Niamh Hoey

Continuous Improvement Lead, European People Services Center