Genesys - Customer Case Study
B2B Case Studies Featuring Genesys as the Customer
Explore case studies featuring Genesys as the customer — learn how vendors and partners helped Genesys solve real business challenges.
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
Case Studies
Showing 36 Success Stories about Software and Services used by Genesys
Genesys achieves enhanced ABM and faster lead acceleration with Informa TechTarget's Priority Engine
Genesys
Fred Serpa
Regional Marketing Manager
Genesys - Customer Case Study
Genesys
Patrick Cruz
Senior Web Engineer
Genesys achieves 50–60% faster contract processing with DocuSign Agreement Cloud
Genesys
Sonu Nayar
Director of IT, HR and legal applications
Genesys achieves 30% lift in engagement time with PathFactory
Genesys
Taylor Mansinne
Senior Global Digital Engagement Specialist
Genesys - Customer Case Study
Genesys achieves 75% faster incident investigations and full-stack cloud visibility with Threat Stack
Genesys
Jarrod Sexton
Lead Information Security Engineer
Genesys - Customer Case Study
Genesys achieves a human-centric, hyper-personalized advocate experience at scale with Influitive
Genesys
Jenna Feldman
Senior Customer Advocacy Program Specialist
Genesys Scales and Automates Global RSS Content Distribution with FeedOtter
Genesys
Ben Carlisle
Marketing Automation Specialist
Genesys marketing launches more impactful programs with Asana
Genesys
Andrea Leon Trozak
Senior Director of Program Management, Marketing Operations
Integrated Campaign Strategy Drives Full-Funnel ABM Success for Genesys
Genesys
Julian Bocanegra
Senior Manager of Digital Marketing
Genesys achieves 4x more work in just 90 days with an Email Design System
Genesys
Tammi St. Angelo
Global Marketing Automation and Email Strategy
How Genesys fuels partnership growth at scale with operating efficiencies supported by PartnerStack
Genesys
Stephen Procopi
Director of Global Partner Strategy and Development
Genesys - Customer Case Study
Genesys
Maggie Amador
Enablement Content Manager
Unlock hyper-personalized customer experiences with boost.ai and Genesys Cloud
How Genesys runs access reviews 3x faster with Veza
Genesys
David Morton
Team Lead, Senior Security Engineer
Genesys - Customer Case Study
Genesys
Dave Richards
Vice President
Genesys achieves faster security incident detection and full cloud visibility with Threat Stack
Genesys
Jarrod Sexton
Lead Information Security Engineer
Genesys Increasing share of voice by sharing a new voice
Genesys achieves faster time-to-value and a single view of truth with Dell Boomi AtomSphere iPaaS and MDM
Genesys
Kris Krishan
Vice President, Enterprise Applications
Genesys achieves year‑round customer advocacy and scalable, human relationships with Influitive
Genesys
Patricia Lalisan
Customer Marketing Manager
Genesys achieves unified global cloud ERP and rapid acquisition onboarding with Oracle NetSuite
Genesys
Nick Gerostathos
Chief Accounting Officer
Genesys achieves streamlined self-service reporting and saves 72 hours per quarter with Google Analytics Solutions
Genesys
Patrick Cruz
Senior Web Engineer
Genesys achieves 2.2x faster pipeline growth, 16% higher win rates and 42% larger deals with LinkedIn Sales Solutions
Genesys
Diane Demeester
VP, Global Sales and Services Operations
Google Data Studio makes reporting a breeze for Genesys
Genesys
Patrick Cruz
Senior Web Engineer
Genesys validates hunches and accelerates outbound call campaigns with Tableau Software
Genesys
Anthony Chamberas
Director of Business Intelligence
Genesys achieves near-real-time, scalable 360-degree customer insights with Tableau Software
Genesys
Jean Paul Saliou
Senior Director of Business Intelligence and Applications
Genesys - Customer Case Study
Genesys
Patrick Cruz
Senior Web Engineer
Transforming millions of customer experiences across multiple channels
Genesys
Merijn te Booij
Executive VP, Product & Solution Strategy
Genesys - Customer Case Study
Genesys
Nate Buchholz
Vice President of Information Services
Genesys achieves scalable ABM and faster lead-to-opportunity conversion with Madison Logic
Genesys
Eric Roesch
Paid Media Manager
Genesys achieves 50% higher win rates and 38% faster time-to-close with Gong
Genesys
Alex Ball
VP of Mid-Market & Velocity Sales
Genesys achieves a scalable, Salesforce-based reference program and measurable revenue impact with Point of Reference
Genesys
Lisa Kaspari
Global Reference Program Manager
Genesys achieves unified portfolio planning and faster product delivery with Aha!
Genesys
Walter Sun
Vice President, Business Operations
Genesys - Customer Case Study
Genesys
Jennifer Campbell
UKI Marketing
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