Case Study: Genesys achieves scalable partner growth and operational efficiency with PartnerStack

How Genesys fuels partnership growth at scale with operating efficiencies supported by PartnerStack

Genesys, a global leader in customer experience orchestration, wanted to relaunch its underutilized referral program and turn partnerships into a stronger growth channel. The company needed a more predictable, scalable way to manage partner rewards, onboarding, and global operations across hundreds of partners in different time zones and currencies, while also integrating with Salesforce.

PartnerStack provided the all-in-one PRM and partner rewards platform Genesys needed to streamline partner onboarding, automate commission payouts, and simplify legal and operational workflows. With PartnerStack, Genesys estimates it saves about 120 hours per month in total operational overhead, including roughly 20 hours a month on payment processing and 100 hours a month on onboarding, while improving reward predictability and partner trust.

Genesys

Stephen Procopi

Director of Global Partner Strategy and Development