Case Study: Genesys achieves unified global cloud ERP and rapid acquisition onboarding with Oracle NetSuite

Genesys Dials Up New Unified Cloud-based Platform with NetSuite

Genesys, a call‑center and customer‑experience software company with about $1 billion in revenue, 3,200 employees and operations in 90 countries, needed to leave its parent company’s SAP system after the 2012 spinoff. The company sought a cloud‑based ERP that could consolidate global subsidiaries on a single platform, handle multi‑currency operations and scale quickly as it grew and acquired new businesses.

Genesys chose NetSuite OneWorld for its unified cloud architecture and global consolidation capabilities. The single global instance now manages dozens of subsidiaries across 38 currencies, processes up to 10,000 monthly transactions and 50+ reports, and has enabled the company to onboard 13 acquisitions in as little as a month while providing real‑time investor visibility and streamlined revenue recognition across on‑premise, cloud and maintenance revenue.

Genesys

Nick Gerostathos

Chief Accounting Officer