Case Study: Genesys achieves streamlined reporting and data access with Adswerve and Google Data Studio

Genesys - Customer Case Study

Genesys, a leader in cloud and on-premise customer engagement solutions, needed a better way to streamline access to data and make reporting easier across global teams. Working with Adswerve, the company sought a more intuitive way to visualize information from multiple platforms and sources, since existing reports were difficult to access, intimidating, and time-consuming to use.

Adswerve helped Genesys combine disparate data sets and pilot then implement Google Data Studio to create self-service, customizable dashboards. The result was company-wide access to shareable graphs and insights, faster decision-making, and a streamlined reporting process that reduced manual reporting by 72 hours each quarter.

Genesys

Patrick Cruz

Senior Web Engineer