Case Study: Genesys achieves faster security incident detection and full cloud visibility with Threat Stack

Reducing Time to Security Incident Detection in a Complex Environment

Genesys, a global provider of cloud contact center technology, migrated its PureCloud solution to a 100% cloud‑native, microservice-based AWS environment (using services like EC2, S3, RDS). This shift created a challenge for operations and security teams who needed continuous, host‑level visibility across a rapidly changing infrastructure; after an unsatisfactory experience with OSSEC, Genesys engaged Threat Stack for purpose‑built cloud visibility and detection.

Threat Stack deployed continuous, customizable monitoring and baselining across Genesys’s microservices, giving correlated, real‑time visibility and instant alerts on anomalous activity. The result was faster time to detection and resolution, huge reductions in hours spent chasing incidents, and the elimination of the need to hire another full‑time security person, while improving overall agility and cost efficiency.

Genesys

Jarrod Sexton

Lead Information Security Engineer