Case Study: Genesys achieves 99% platform adoption and a unified seller experience with Seismic

Genesys - Customer Case Study

Genesys, the AI-powered experience orchestration company, wanted to unify sales content and training for its sellers and partners into one seamless experience. Working with Seismic, Genesys sought to improve on a fragmented legacy setup and create a single place where reps could access content, learning, and sales tools without leaving the browser.

Seismic helped Genesys consolidate its tech stack with Seismic Content and Seismic Learning, while also promoting tools like LiveSend and Digital Sales Rooms. The result was a much smoother seller experience, a near-2000% increase in Digital Sales Room usage in eight months, 99% platform adoption, and over 90% of adopted users being sellers.

Genesys

Maggie Amador

Enablement Content Manager