Case Study: Genesys speeds access reviews 3x with Veza

Genesys runs access reviews 3x faster with Veza

Genesys, a company that provides customer experience solutions, needed to efficiently manage numerous access reviews for audits like PCI-DSS and HIPAA across its complex technology stack. Their manual and semi-automated processes were time-consuming, requiring significant effort from their security team and creating an overwhelming task for approvers. To address this challenge, Genesys partnered with Veza to streamline its access review process.

By implementing Veza, Genesys gained a solution that provided clear visibility into user permissions, translating them into intuitive terms for reviewers. This resulted in access reviews being facilitated 3x faster and approved 6x faster. The measurable impact for Genesys was substantial; setting up reviews now takes one person just five days instead of a three-person team working for weeks, and approvers complete their tasks in 30 minutes instead of hours. The Veza platform significantly reduced operational overhead for the security team.

Genesys