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Visit WebsiteHow Advania conquered the Icelandic market with conversational AI
Advania
Sigurður Óli Árnason
Product Manager
boost.ai
Boost.ai is a Scandinavian software company that specializes in conversational artificial intelligence (AI). With tireless dedication to machine learning, they have developed the world’s most complete software for building, implementing and operating digital advisors powered by their market-leading conversational AI. Taking advantage of robust natural language technology, unlimited scalability, enterprise-level security and best-in-class privacy features, their numerous clients can rest assured that they provide the level of service their customers of the future expect today.
Case Studies
Showing 35 boost.ai Customer Success Stories
How Ageas successfully resolved more than three-quarters of chat FAQs first-time with conversational AI
Ageas
Tracey Sheldon
Head of Continuous Improvement
Conversational AI helps Aker BP provide scalable internal support to employees 24/7
Aker BP
Hilde Andreassen
P&O Analyst
How conversational AI helped Alm. Brand Group customers weather Storm Malik
Alm. Brand Group
Kristian Hjort-Madsen
Group Director for Business Development and Technology
Asker kommune provides 24/7 support to over 6,500 employees with conversational AI
Asker kommune
Hanne Huseby Aune
Project Manager
Enhancing customer experience across insurance service stream
Aspire General Insurance Services
Mark Bellegia
Project Manager/Quality Assurance
How DNB automated 20% of all customer service traffic with a ‘chat-first’ strategy
DNB
Øyvind Brekke
EVP & Head of Digital Innovation
How Norway’s Biggest Bank Automated 51% of Its Online Chat Traffic With AI
DNB
Øyvind Brekke
EVP & Head of Digital Innovation
How the Finnish Immigration Service doubled virtual agent traffic with one simple integration
Finnish Immigration Service
Arto Airaksinen
Project Manager
How Front AI transformed customer service across multiple industries with conversational AI
Front AI
Jari Annala
Chief Executive Officer
Unlock hyper-personalized customer experiences with boost.ai and Genesys Cloud
Genesys
How Hallon transformed front-line customer service while automating 65% of inquiries
Hallon
Oskar Lindhé
Product Owner
Íslandsbanki automates 50% of all chat traffic in just 6 months
Íslandsbanki
Logi Karlsson
Executive Director
How Kärcher automated over 20% of total customer service traffic in just 6 months
Kärcher
Tania Anttolainen
Customer Service Manager
Leading Scandinavian automotive parts retailer successfully resolves 95% of all incoming chat requests
Mekonomen
Meet Fran, the Credit Union virtual agent with a 98% resolution rate
MSU Federal Credit Union
Sam Kirkey
eServices Specialist
US credit union automates up to 2,000 internal interactions per month with conversational AI
MSU Federal Credit Union
Benjamin Maxim
Assistant Vice President of Digital Strategy
Nordic banking leader employs comprehensive conversational AI strategy to scale customer service across four markets
Nordea
Mattias Fras
Group Head of AI Strategy & Acceleration
Conversational AI elevates customer service for PLAY Airlines
PLAY Airlines
Hildur Haarde
Service Director
How public sector and healthcare organizations in the Nordics are using conversational AI to improve quality of life for citizens
Public Sector and Healthcare Company
Riihimäki city increased traffic to its virtual agent by 1,000% with this simple change
Riihimäki
Roskilde kommune consistently resolves 92% of citizen queries with conversational AI
Roskilde kommune
Rune Stæhr
Head of Robotics and Automation
Leading European security company scales conversational AI to 8 markets with average 92% resolution rate
Sector Alarm
Amir Kiabi
Customer Service Digital Transformation and Improvement Manager
How Silvercar by Audi is rethinking customer service automation with conversational AI
Silvercar by Audi
Steve Sierra
Director of Training & Implementation
How Europe’s biggest startup event resolved 90% of attendee inquiries using conversational AI
Slush
Santeri Tenhunen
Info Chat Group Lead
Södertälje kommune uses conversational AI to connect IoT, Open Data and RPA for 100,000 inhabitants
Södertälje Kommune
Tony McCarrik
Digitization Strategist
Using conversational AI to automate mortgage payment deferment for customers impacted by COVID-19
SpareBank1 SR-Bank
Ramtin Matin
Lead Technological Strategist
How Conversational AI is Pioneering the Digitization of Banks in the Nordics
SpareBank1 SR-Bank
Ramtin Matin
Lead Technological Strategist
How Conversational AI is Transforming the Nordic Insurance Industry
Storebrand
How Scandinavia’s largest telco is enhancing customer experience with conversational AI
Telenor
Anna Måsender
Head of Customer Service
How the Norwegian government used conversational AI to help citizens access social benefits during COVID-19
The Norwegian Labour and Welfare Administration
Jørn Torbergsen
Contact Center Director
How a leading Scandinavian insurer used conversational AI to automate 80% of all travel insurance inquiries received through online chat
Topdanmark
Sebastian Juel
Head of Customer Service
How the largest insurance company in the Nordics successfully resolves 97% of all internal chat queries
Tryg
Eivin Joensen
AI Supervisor
How Tryg used conversational AI to improve customer experience and operational efficiency across three unique markets
Tryg
Espen Opedal
Country Manager Norway & SVP Private Area
How conversational AI helped Swedish citizens stay updated and informed during the pandemic
Vastra Gotalandsregionen
Hans van den Brink
Innovation Manager
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