boost.ai B2B Case Studies & Customer Successes

Boost.ai is a Scandinavian software company that specializes in conversational artificial intelligence (AI). With tireless dedication to machine learning, they have developed the world’s most complete software for building, implementing and operating digital advisors powered by their market-leading conversational AI. Taking advantage of robust natural language technology, unlimited scalability, enterprise-level security and best-in-class privacy features, their numerous clients can rest assured that they provide the level of service their customers of the future expect today.

How Advania conquered the Icelandic market with conversational AI

Advania

Sigurður Óli Árnason

Product Manager

Ageas achieves 77% first-contact FAQ resolution with boost.ai conversational AI

Ageas

Tracey Sheldon

Head of Continuous Improvement

Conversational AI helps Aker BP provide scalable internal support to employees 24/7

Aker BP

Hilde Andreassen

P&O Analyst

How conversational AI helped Alm. Brand Group customers weather Storm Malik

Alm. Brand Group

Kristian Hjort-Madsen

Group Director for Business Development and Technology

Asker kommune provides 24/7 support to over 6,500 employees with conversational AI

Asker kommune

Hanne Huseby Aune

Project Manager

Enhancing customer experience across insurance service stream

Aspire General Insurance Services

Mark Bellegia

Project Manager/Quality Assurance

How DNB automated 20% of all customer service traffic with a ‘chat-first’ strategy

DNB

Øyvind Brekke

EVP & Head of Digital Innovation

DNB achieves 51% online chat automation with boost.ai's Aino virtual agent

DNB

Øyvind Brekke

EVP & Head of Digital Innovation

Finnish Immigration Service achieves doubled virtual‑agent traffic and 75% answer rate with boost.ai

Finnish Immigration Service

Arto Airaksinen

Project Manager

How Front AI transformed customer service across multiple industries with conversational AI

Front AI

Jari Annala

Chief Executive Officer

Unlock hyper-personalized customer experiences with boost.ai and Genesys Cloud

Genesys

How Hallon transformed front-line customer service while automating 65% of inquiries

Hallon

Oskar Lindhé

Product Owner

Íslandsbanki automates 50% of all chat traffic in just 6 months

Íslandsbanki

Logi Karlsson

Executive Director

How Kärcher automated over 20% of total customer service traffic in just 6 months

Kärcher

Tania Anttolainen

Customer Service Manager

Leading Scandinavian automotive parts retailer successfully resolves 95% of all incoming chat requests

Mekonomen

Meet Fran, the Credit Union virtual agent with a 98% resolution rate

MSU Federal Credit Union

Sam Kirkey

eServices Specialist

MSU Federal Credit Union achieves automation of up to 2,000 internal interactions per month with boost.ai

MSU Federal Credit Union

Benjamin Maxim

Assistant Vice President of Digital Strategy

Nordic banking leader employs comprehensive conversational AI strategy to scale customer service across four markets

Nordea

Mattias Fras

Group Head of AI Strategy & Acceleration

Conversational AI elevates customer service for PLAY Airlines

PLAY Airlines

Hildur Haarde

Service Director

Nordic Public Sector & Healthcare achieves improved citizen self-service and streamlined services with boost.ai

Public Sector and Healthcare Company

Riihimäki city increased traffic to its virtual agent by 1,000% with this simple change

Riihimäki

Roskilde kommune consistently resolves 92% of citizen queries with conversational AI

Roskilde kommune

Rune Stæhr

Head of Robotics and Automation

Leading European security company scales conversational AI to 8 markets with average 92% resolution rate

Sector Alarm

Amir Kiabi

Customer Service Digital Transformation and Improvement Manager

Silvercar by Audi achieves rapid customer and employee support automation with boost.ai

Silvercar by Audi

Steve Sierra

Director of Training & Implementation

Slush achieves 90% attendee inquiry resolution with boost.ai’s conversational AI (Botzilla)

Slush

Santeri Tenhunen

Info Chat Group Lead

Södertälje kommune uses conversational AI to connect IoT, Open Data and RPA for 100,000 inhabitants

Södertälje Kommune

Tony McCarrik

Digitization Strategist

SpareBank 1 SR‑Bank achieves automated mortgage payment deferments and scaled customer service with boost.ai

SpareBank1 SR-Bank

Ramtin Matin

Lead Technological Strategist

SpareBank 1 SR‑Bank achieves 149% customer support capacity increase with boost.ai's Banki conversational AI

SpareBank1 SR-Bank

Ramtin Matin

Lead Technological Strategist

Storebrand achieves 162% increase in customer interactions and 70% deflection with boost.ai conversational AI

Storebrand

How Scandinavia’s largest telco is enhancing customer experience with conversational AI

Telenor

Anna Måsender

Head of Customer Service

The Norwegian Labour and Welfare Administration (NAV) delivers 24/7 access to social benefits and resolves 80% of inquiries with boost.ai

The Norwegian Labour and Welfare Administration

Jørn Torbergsen

Contact Center Director

How a leading Scandinavian insurer used conversational AI to automate 80% of all travel insurance inquiries received through online chat

Topdanmark

Sebastian Juel

Head of Customer Service

Tryg achieves 97% automation of internal chat queries with boost.ai

Tryg

Eivin Joensen

AI Supervisor

Tryg achieves high automation and improved customer experience across Denmark, Norway and Sweden with boost.ai

Tryg

Espen Opedal

Country Manager Norway & SVP Private Area

Vastra Gotalandsregionen rapidly informed citizens during COVID-19 with boost.ai virtual agent

Vastra Gotalandsregionen

Hans van den Brink

Innovation Manager

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