boost.ai B2B Case Studies & Customer Successes

Boost.ai is a Scandinavian software company that specializes in conversational artificial intelligence (AI). With tireless dedication to machine learning, they have developed the world’s most complete software for building, implementing and operating digital advisors powered by their market-leading conversational AI. Taking advantage of robust natural language technology, unlimited scalability, enterprise-level security and best-in-class privacy features, their numerous clients can rest assured that they provide the level of service their customers of the future expect today.

Advania conquers Icelandic customer service with boost.ai conversational AI

Advania

Sigurður Óli Árnason

Product Manager

Ageas achieves 77% first-contact FAQ resolution with boost.ai conversational AI

Ageas

Tracey Sheldon

Head of Continuous Improvement

Aker BP achieves scalable 24/7 internal support with boost.ai

Aker BP

Hilde Andreassen

P&O Analyst

Alm. Brand Group improves customer support and crisis response with boost.ai

Alm. Brand Group

Kristian Hjort-Madsen

Group Director for Business Development and Technology

Asker kommune provides 24/7 employee support with boost.ai's conversational AI

Asker kommune

Hanne Huseby Aune

Project Manager

Aspire General Insurance Services boosts insurance support efficiency with boost.ai

Aspire General Insurance Services

Mark Bellegia

Project Manager/Quality Assurance

DNB automates 20% of customer service traffic with boost.ai

DNB

Øyvind Brekke

EVP & Head of Digital Innovation

DNB achieves 51% online chat automation with boost.ai's Aino virtual agent

DNB

Øyvind Brekke

EVP & Head of Digital Innovation

Finnish Immigration Service achieves doubled virtual‑agent traffic and 75% answer rate with boost.ai

Finnish Immigration Service

Arto Airaksinen

Project Manager

Front AI transforms customer service with boost.ai conversational AI

Front AI

Jari Annala

Chief Executive Officer

Unlock hyper-personalized customer experiences with boost.ai and Genesys Cloud

Genesys

Hallon automates 65% of inquiries with boost.ai conversational AI

Hallon

Oskar Lindhé

Product Owner

Íslandsbanki achieves 50% chat automation in 6 months with boost.ai

Íslandsbanki

Logi Karlsson

Executive Director

Kärcher automates 20%+ of customer service traffic with boost.ai

Kärcher

Tania Anttolainen

Customer Service Manager

Mekonomen achieves 95% chat resolution with boost.ai

Mekonomen

MSU Federal Credit Union achieves 98% member request resolution with boost.ai

MSU Federal Credit Union

Sam Kirkey

eServices Specialist

MSU Federal Credit Union achieves automation of up to 2,000 internal interactions per month with boost.ai

MSU Federal Credit Union

Benjamin Maxim

Assistant Vice President of Digital Strategy

Nordea scales customer service with conversational AI from boost.ai

Nordea

Mattias Fras

Group Head of AI Strategy & Acceleration

PLAY Airlines elevates customer service with boost.ai

PLAY Airlines

Hildur Haarde

Service Director

Nordic Public Sector & Healthcare achieves improved citizen self-service and streamlined services with boost.ai

Public Sector and Healthcare Company

Riihimäki city increased traffic to its virtual agent by 1,000% with this simple change

Riihimäki

Roskilde Kommune achieves 92% citizen query resolution with boost.ai

Roskilde kommune

Rune Stæhr

Head of Robotics and Automation

Sector Alarm scales conversational AI across 8 markets with boost.ai

Sector Alarm

Amir Kiabi

Customer Service Digital Transformation and Improvement Manager

Silvercar by Audi achieves rapid customer and employee support automation with boost.ai

Silvercar by Audi

Steve Sierra

Director of Training & Implementation

Slush achieves 90% attendee inquiry resolution with boost.ai’s conversational AI (Botzilla)

Slush

Santeri Tenhunen

Info Chat Group Lead

Södertälje kommune uses conversational AI to connect IoT, Open Data and RPA for 100,000 inhabitants

Södertälje Kommune

Tony McCarrik

Digitization Strategist

SpareBank 1 SR‑Bank achieves automated mortgage payment deferments and scaled customer service with boost.ai

SpareBank1 SR-Bank

Ramtin Matin

Lead Technological Strategist

SpareBank 1 SR‑Bank achieves 149% customer support capacity increase with boost.ai's Banki conversational AI

SpareBank1 SR-Bank

Ramtin Matin

Lead Technological Strategist

Storebrand achieves 162% increase in customer interactions and 70% deflection with boost.ai conversational AI

Storebrand

Telenor enhances customer experience with boost.ai

Telenor

Anna Måsender

Head of Customer Service

The Norwegian Labour and Welfare Administration (NAV) delivers 24/7 access to social benefits and resolves 80% of inquiries with boost.ai

The Norwegian Labour and Welfare Administration

Jørn Torbergsen

Contact Center Director

Topdanmark automates 80% of travel insurance inquiries with boost.ai

Topdanmark

Sebastian Juel

Head of Customer Service

Tryg achieves 97% automation of internal chat queries with boost.ai

Tryg

Eivin Joensen

AI Supervisor

Tryg achieves high automation and improved customer experience across Denmark, Norway and Sweden with boost.ai

Tryg

Espen Opedal

Country Manager Norway & SVP Private Area

Vastra Gotalandsregionen rapidly informed citizens during COVID-19 with boost.ai virtual agent

Vastra Gotalandsregionen

Hans van den Brink

Innovation Manager

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