Case Study: Roskilde Kommune achieves 92% citizen query resolution with boost.ai

Roskilde kommune consistently resolves 92% of citizen queries with conversational AI

Roskilde kommune, a municipality in Denmark serving more than 80,000 residents, needed a more efficient way to handle large volumes of citizen questions while maintaining consistent, high-quality service. The municipality worked with boost.ai using the Kommune-Kiri conversational AI platform to provide a central, chat-based knowledge hub for citizen service across municipal websites.

boost.ai implemented Kommune-Kiri as a no-code virtual agent platform with ready-made municipal topics, allowing Roskilde Kommune to update content easily and scale support without extra technical training. The solution provides 24/7 automated service, improves the citizen experience, and consistently resolves over 92% of queries, helping more than 130,000 citizens across eight municipalities while sending only complex cases to human agents.

Roskilde kommune

Rune Stæhr

Head of Robotics and Automation