Case Study: Telenor enhances customer experience with boost.ai

How Scandinavia’s largest telco is enhancing customer experience with conversational AI

Telenor, Scandinavia’s largest telecommunications company, wanted to improve customer service in an industry where fast, effective, and on-brand support is critical. To meet rising customer expectations, Telenor turned to boost.ai and its conversational AI platform to create a more accessible digital support experience.

boost.ai helped Telenor launch Telmi, a virtual agent with more than 20 integrations that can handle tasks like retrieving PUK codes, upgrading data plans, and viewing invoices directly in chat. The solution met Telenor’s business and ROI goals within 12 months, while also acting as an additional sales channel and supporting improved customer experience and satisfaction.

Telenor

Anna Måsender

Head of Customer Service