Case Study: Aker BP achieves scalable 24/7 internal support with boost.ai

Conversational AI helps Aker BP provide scalable internal support to employees 24/7

Aker BP, one of Norway’s largest oil exploration and development companies, needed a more scalable way to handle internal support across IT, HR, training, facilities, and other functions for its 2,000 employees. As the company grew, repetitive questions were overwhelming support staff and slowing them down. To address this, Aker BP turned to boost.ai and its conversational AI platform to create a self-service internal support experience.

boost.ai helped Aker BP launch AkerAnna, a virtual agent that provides 24/7 support across more than 2,200 topics and can automate actions through integrations. The chatbot averages over 2,000 conversations per week, resolves 90% of conversations successfully, and saves support staff about 150 hours per week, while also improving employee access to relevant, location-based information.

Aker BP

Hilde Andreassen

P&O Analyst