Case Study: Aspire General Insurance Services boosts insurance support efficiency with boost.ai

Enhancing customer experience across insurance service stream

Aspire General Insurance Services, a California-based auto liability and physical damage carrier, needed to improve customer service across claims, billing, brokers, and lienholders while reducing long wait times and easing the burden on human agents. The company turned to boost.ai’s conversational AI platform, including its no-code conversation builder, to support chat interactions more efficiently.

With boost.ai, Aspire deployed virtual agents to provide 24/7 support and handle service flows for customers, brokers, and lienholders, including common requests like VIN lookups and policy status confirmations. The result was a jump in chat capacity from 1,200 to 2,600 per month at launch, 80% automation of incoming support inquiries, an overall resolution rate of 81%, and the ability to manage more than 4,000 chats per month.

Aspire General Insurance Services

Mark Bellegia

Project Manager/Quality Assurance