Case Study: Advania conquers Icelandic customer service with boost.ai conversational AI

How Advania conquered the Icelandic market with conversational AI

Advania, a leading Nordic IT services firm, identified a major opportunity in Iceland's highly connected market, where companies faced challenges scaling customer service due to high operational costs. They partnered with conversational AI vendor boost.ai to help their clients implement a solution that could handle traffic spikes and automate support, particularly for Iceland's notoriously complex language.

Using the boost.ai platform, Advania implemented multiple virtual agents for clients across banking, insurance, tourism, and the public sector. The solution was quickly adapted for Icelandic and delivered significant results; for example, the virtual agent for Islandsbanki now automates 50% of the bank's online chat with a 97% resolution rate. The success of these deployments gave boost.ai and Advania a perfect implementation record, with 11 successful projects that empowered clients to transform their digital customer service.

Advania

Sigurður Óli Árnason

Product Manager