Case Study: Silvercar by Audi achieves rapid customer and employee support automation with boost.ai

How Silvercar by Audi is rethinking customer service automation with conversational AI

Silvercar by Audi, the U.S. luxury car rental service with an all‑Audi fleet at 25+ airport and metro locations, faced high volumes of repetitive employee and customer inquiries that slowed support and HR teams across its nearly 350 employees. After a black‑box chat solution proved too rigid, the company adopted boost.ai’s conversational AI no‑code platform so its own team could build and maintain virtual agents and retain agility.

Using boost.ai, Silvercar built an internal virtual agent, Joy (handling roughly 600 topics and integrated with Slack, Pingboard, Jira, security and bonus systems), and an external customer agent covering about 400 topics. The boost.ai solution let Silvercar deploy its COVID‑19 response in under a week, cut time spent answering routine questions, reduced call‑center training burden, and freed staff to focus on white‑glove service.

Silvercar by Audi

Steve Sierra

Director of Training & Implementation