Case Study: Sector Alarm scales conversational AI across 8 markets with boost.ai

Leading European security company scales conversational AI to 8 markets with average 92% resolution rate

Sector Alarm, a leading European security provider with more than 600,000 customers across eight markets, wanted to improve customer service efficiency and reduce repetitive work in its contact center. Its previous chatbot was hard to update, required frequent IT involvement, and was not scalable as the company expanded its omnichannel support strategy. boost.ai was brought in to help Sector Alarm modernize its conversational AI approach.

Using the boost.ai platform, Sector Alarm launched a pilot virtual agent in Norway and then expanded it across additional markets and languages. The new bot delivered a 92% in-scope resolution rate within four weeks, up from 70% with the previous chatbot, and over 80% of queries were fully solved. boost.ai also helped integrate the virtual agent with Twilio Flex and standardize content creation across markets, supporting faster rollouts and more consistent customer answers.

Sector Alarm

Amir Kiabi

Customer Service Digital Transformation and Improvement Manager