Case Study: Hallon automates 65% of inquiries with boost.ai conversational AI

How Hallon transformed front-line customer service while automating 65% of inquiries

Hallon, a Swedish telecom subsidiary of Tre, needed a scalable way to handle rapidly growing customer inquiries as its customer base expanded. Email backlogs grew to months and live chat queues became increasingly strained, prompting Hallon to adopt boost.ai’s conversational AI virtual agent, Berry.

Using boost.ai’s no-code conversation builder and telecom-specific content, Hallon deployed Berry in less than six months and integrated it with systems like Zendesk and backend platforms. The result was up to 65% of inquiries fully automated, up to a 90% resolution rate, and average monthly volume of 40,000 conversations, while queue times dropped from months to under five minutes and customer service headcount did not need to grow proportionally.

Hallon

Oskar Lindhé

Product Owner