Case Study: Mekonomen achieves 95% chat resolution with boost.ai

Leading Scandinavian automotive parts retailer successfully resolves 95% of all incoming chat requests

Mekonomen, a leading Scandinavian automotive parts retailer, wanted to move customer contact away from phone and live chat after launching a new website and webshop in Sweden. The company turned to boost.ai and its conversational AI virtual agent to help reduce pressure on the contact center while still delivering a strong customer experience.

With boost.ai, Mekonomen launched a no-code virtual agent that answers common questions and directs customers to the right web pages and self-service information. The bot now resolves 95% of conversations successfully, transfers less than 10% to the customer contact center, and has helped Mekonomen handle chat at very low cost while planning future integrations for services like booking car appointments directly in chat.

Mekonomen