Case Study: Front AI transforms customer service with boost.ai conversational AI

How Front AI transformed customer service across multiple industries with conversational AI

The customer, Front AI, a leading conversational AI service provider, sought to help its own diverse clients transform exasperating customer service experiences. As a platinum partner of boost.ai, Front AI leveraged the boost.ai platform to implement AI solutions that would understand natural language, offer personalized interactions, and be easy to use for end-users.

Using the boost.ai platform, Front AI successfully launched over 30 virtual agents. This solution delivered an exceptional 97 NPS client satisfaction rate and saved over 100 FTEs by automating over 1.5 million conversations annually for its clients. The measurable impact is clear across industries, such as helping Valio discover new consumer trends and enabling the City of Oulu to provide 24/7 citizen services.

Front AI

Jari Annala

Chief Executive Officer