Case Study: Kärcher automates 20%+ of customer service traffic with boost.ai

How Kärcher automated over 20% of total customer service traffic in just 6 months

Kärcher, the multinational cleaning equipment company, wanted to reduce contact center load and improve customer self-service across its Nordic markets. To do this, Kärcher worked with boost.ai and its conversational AI platform to create virtual agents for Finland, Sweden, and Norway.

boost.ai implemented chat-first virtual agents, known as Aina and Airene, that answered product, how-to, and maintenance questions in multiple languages. The solution automated 21% of total customer service traffic, achieved an average 87% resolution rate across the three markets, and helped Kärcher meet its goal of reducing contact center traffic by at least 20% within six months.

Kärcher

Tania Anttolainen

Customer Service Manager