Case Study: Genesys streamlines reporting and saves 72 hours with Analytics Pros and Google Data Studio

Genesys - Customer Case Study

Genesys, a leader in cloud and on-premise customer engagement solutions, needed a better way to streamline access to data and create clear, informative reports across multiple platforms and sources. The company worked with Analytics Pros and used Google Data Studio to solve the challenge of scattered, hard-to-share reporting that was difficult for global teams and executives to access and understand.

Analytics Pros helped Genesys combine disparate data sources into self-service, customizable dashboards in Google Data Studio, replacing static and manual reporting processes. The result was company-wide access to shareable insights and a reduction of 72 hours of manual reporting work each quarter, helping Genesys make faster, smarter business decisions.

Genesys

Patrick Cruz

Senior Web Engineer