Case Study: Genesys achieves SaaS visibility and cost savings with Zylo

Genesys cuts SaaS costs by 12%+ with Zylo

Genesys, a global leader in AI-powered customer experience solutions, faced challenges with visibility and cost optimization across its vast SaaS application inventory due to its global scale and growth through acquisitions. To centralize IT and control costs without hindering innovation, the company turned to Zylo's SaaS management platform for a solution.

Using Zylo, Genesys gained complete visibility, discovering over 600 applications. This enabled them to rationalize and consolidate tools, which reduced license costs by over 12% and resulted in significant savings. The Zylo platform fostered transparent collaboration between IT and business units, building trust and allowing for a more effective, process-focused enterprise architecture.

Genesys