Bird (formerly MessageBird) B2B Case Studies & Customer Successes

Bird (formerly MessageBird) logo

Bird’s mission is to create a world where communicating with a business is as easy as talking with a friend. They power communication between businesses and their customers - across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service, or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology.

Case Studies

Showing 63 Bird (formerly MessageBird) Customer Success Stories

search button

How Aimy Helps Salons Increase Repeat Bookings by 30% with MessageBird

Aimy logo

How tech unicorn Airwallex supercharged its global SMS deliverability with Bird

Airwallex logo

Al Jazeera’s fact-checking agency resolves 20% of requests automatically via WhatsApp

Al Jazeera logo

Aramex achieves nearly 3x courier communications productivity with Bird (formerly MessageBird)

Aramex logo

How Binance increased marketing email volume by 2.5x while maintaining high audience engagement

Binance logo

BukuWarung optimized OTP conversion rates by 15%

BukuWarung logo

Bumrungrad International Hospital boosts customer reach with new omnichannel communication strategy

Bumrungrad International Hospital logo

Campaign Master (UK) achieves scalable, reliable high-volume email delivery with Bird (formerly MessageBird)

Campaign Master (UK) logo

How CARSOME shortened response times and increased conversion rates through WhatsApp

Carsome logo

How ClickMechanic Drives Trust and Convenience with Email

ClickMechanic logo

ComparaOnline increases car and travel insurance conversion rates by 18%

ComparaOnline logo

Connectera achieves real-time herd monitoring and 50% fewer antibiotics with Bird (formerly MessageBird)

Connectera logo

Crown Coronation achieves reliable, scalable COVID-19 data collection with Bird (formerly MessageBird)

Crown Coronation logo

DrDoctor achieves millions in NHS savings and 30% fewer missed appointments with Bird (formerly MessageBird) Flow Builder

DrDoctor logo

EF English Live use Taxi to scale and increase operational efficiency

EF English Live logo

Emma achieves scalable, cost-efficient high-volume email delivery with Bird (formerly MessageBird)

Emma logo

How Emma uses PowerMTA to increase email volumes efficiently

Emma logo

How Eventbrite improved email seeding and deliverability analytics with Bird

Eventbrite logo

How Expert achieved an 80% conversion rate with WhatsApp Business

Expert logo

Delivering Greater Engagement for the Financial Times

Financial Times logo

Genesys achieves 4x more work in just 90 days with an Email Design System

Genesys logo

Glovo achieves 4× faster partner onboarding and cuts onboarding costs up to 80% with Bird (formerly MessageBird) Flow Builder and WhatsApp Business

Glovo logo

How Guardian Life ensures reliable transactional notifications with Bird

Guardian Life logo

Guzman y Gomez achieves fast, omnichannel digital customer experience and higher conversions with Bird (formerly MessageBird)

Guzman y Gomez logo

Guzman y Gomez increased sales by 40% by deploying four new channels

Guzman y Gomez logo

Heracles adopts fans’ favorite channels and scores a 95% engagement rate on WhatsApp

Heracles Almelo logo

Houm attracts 64% more qualified leads and reduces response time

Houm logo

How iCIMS controlled its messaging costs and achieved more than 98% email deliverability

iCIMS logo

InfusionSoft - Customer Case Study

InfusionSoft logo

Bird delivers success for a Martech innovator and its customers

Iterable logo

Kognitiv Achieves 12% Higher Email Engagement Using Bird's Platform

Kognitiv logo

Lenovo reduces inbound call center costs by 35% while increasing customer satisfaction with Bird

Lenovo logo

How Listrak uses PowerMTA to scale up sending effortlessly

Listrak logo

How Mailchimp Scales Reliably with PowerMTA™

MailChimp logo

Matahari 2.5x conversion rates with WhatsApp marketing

Matahari logo

How NihaoJewelry increased customer response time by 50% using Bird CRM

NihaoJewelry logo

NUJEK achieves faster responses and higher customer satisfaction with Bird (formerly MessageBird) via WhatsApp and Flow Builder

NUJEK logo

Streamlining Marketplace Operations with Bird How OCUS Improved Efficiency up to 14 times

OCUS logo

OLX achieves 600% higher open rates and automated engagement of 50,000 WhatsApp sellers with Bird (formerly MessageBird)

OLX logo

SON Sends 21M+ OTP Messages With 99%+ Delivery Rate

Open Nederland logo

OVO Energy achieves automated WhatsApp meter readings and doubles agent productivity with Bird (formerly MessageBird)

OVO Energy logo

PagerDuty achieves reliable global real-time alerts at scale with Bird (formerly MessageBird)

PagerDuty logo

How Podia transformed email operations to drive more revenue with improved trust and security

Podia logo

How Propseller automated WhatsApp messaging and increased sales conversions by 250 percent

Propseller Pte. Ltd. logo

Quorum achieves scalable, real-time legislative outreach with Bird (formerly MessageBird)

Quorum logo

Ralali Decreases First-Response Time (FRT) By 66% with Bird

Ralali.com logo

Reorder achieves a more profitable and efficient food ordering experience with Bird (formerly MessageBird)

Reorder logo

Sailthru achieves stable, scalable delivery of hundreds of millions of personalized emails daily with Bird (formerly MessageBird)

Sailthru logo

How Sailthru deploys hundreds of millions of personalized emails every day using PowerMTA

Sailthru logo

Scaled Agile, Inc. Reduced Email Design Bottlenecks by 100% with Taxi for Email

Scaled Agile logo

How Sunway Property wows and converts more customers with Bird

Sunway Property logo

How SuperVista achieved 200% more leads and improved customer engagement with MessageBird

SuperVista logo

How Syngenta engages and empowers millions of farmers through Bird

Syngenta logo

How The Meat Club Increased Customer Reactivations by 500% with Bird

The Meat Club logo

TicketSwap achieves secure, scalable ticket resales and reliable peak‑season communications with Bird (formerly MessageBird)

TicketSwap logo

Tobi - Customer Case Study

Tobi logo

How Traveloka built a better brand experience by moving its email and WhatsApp messaging to Bird

Traveloka logo

Urbanic reduces incoming customer support inquiries by 30% with WhatsApp

Urbanic logo

V12 Group achieves 90% inbox placement and scalable, reliable email delivery with Bird (formerly MessageBird)

V12 Group logo

How Yoco's Partnership with Bird Deflected Human Chats by 42% and Improved Customer Service

Yoco logo

Zillow achieves scalable, personalized customer communications with Bird (formerly MessageBird)

Zillow logo

Zillow achieves 161% email open-rate improvement with Bird (formerly MessageBird)

Zillow logo

ZipRecruiter achieves a 50% reduction in email sends and dramatic engagement gains with Bird (formerly MessageBird)

ZipRecruiter logo

No matching case studies