Case Study: PagerDuty achieves reliable global real-time alerts at scale with Bird (formerly MessageBird)

PagerDuty enables real-time notifications at scale using Bird

PagerDuty is a digital operations management platform that must deliver real-time, business‑critical notifications to the right people anywhere in the world. To solve unreliable and spotty alert delivery, PagerDuty partnered with MessageBird, using MessageBird’s Voice connectivity, supernetwork and Numbers API to provide global caller ID, carrier route optimizations and cost‑effective local numbers.

MessageBird connects directly to over 220 global telcos and optimizes routing so PagerDuty’s calls and notifications reach on‑call responders more reliably — even in hard‑to‑reach regions. By leveraging MessageBird’s telecom infrastructure, PagerDuty improved answer rates and strengthened its ability to deliver incident alerts at scale, helping reduce downtime and outages for its customers.

PagerDuty

Leeor Engel

Senior Engineering Manager