Case Study: Genesys achieves 3x faster access reviews with Veza

How Genesys runs access reviews 3x faster with Veza

Genesys, a global customer experience technology company, needed a faster way to certify user access across a growing, complex environment. With more than six audits happening at once and access reviews required as often as every two months, its security engineering team was spending weeks manually preparing reviews and overwhelming approvers with lengthy documentation. Veza helped address this challenge with its Access Graph and User Access Reviews capabilities.

With Veza, Genesys simplified access reviews by giving reviewers a single view of user titles, roles, permissions, and direct reports, along with automated notifications and escalations. The result was a 3x faster access review facilitation process and 6x faster approvals: one team member can now set up a review in five days instead of a team of three working three to four weeks, while approvers can complete reviews in about 30 minutes instead of up to eight hours.

Genesys

David Morton

Team Lead, Senior Security Engineer