Case Study: Genesys achieves streamlined self-service reporting and saves 72 hours per quarter with Google Analytics Solutions

Google Data Studio makes reporting a breeze for Genesys

Genesys, a leading customer-experience platform used by more than 10,000 companies in over 100 countries, faced a critical reporting challenge: teams could collect data but global offices and executives struggled to access and understand static, intimidating reports, and manual reporting processes were time-consuming and inconsistent.

Partnering with Analytics Pros, Genesys piloted and rolled out Google Data Studio dashboards that combined disparate data sources into self-service, shareable, and automated reports. The dashboards drove company-wide adoption—executives and regional teams use and display them, decision-making became faster and clearer, and manual reporting workload dropped significantly (saving about 72 hours per quarter).

Genesys

Patrick Cruz

Senior Web Engineer