Case Study: Genesys achieves 75% faster incident investigations and full-stack cloud visibility with Threat Stack

Threat Stack Provides Comprehensive Visibility and Reduces Mean Time To Detect in a Complex Environment

Genesys, the global provider of the PureCloud contact center platform, migrated to a 100% cloud-native, microservice-based AWS environment and then struggled to achieve host-level visibility across its ephemeral infrastructure. After OSSEC failed to meet their needs, Genesys selected Threat Stack and the Threat Stack Cloud Security Platform® to continuously monitor and alert across their elastic cloud and hybrid environments.

Threat Stack delivered full-stack security observability—baselining “normal” behavior, contextualizing signals across the cloud, and providing real-time alerts—so Genesys could fine-tune detections and move from reactive to proactive security. As a result of Threat Stack’s deployment, Genesys reduced time to investigate potential incidents by 75%, decreased time to detection and resource requirements, and reclaimed hours previously spent chasing security events.

Genesys

Jarrod Sexton

Lead Information Security Engineer