Duve B2B Case Studies & Customer Successes

Duve is an end-to-end guest management system helping hoteliers digitize their hotel processes, increase profitability, improve performance, and offer an elevated guest experience. The platform allows hoteliers to achieve an elevated contactless guest experience, provide upsell services and personalize their communication with guests, without compromising on quality. Duve is intuitive, operating as a modern layer to the core hotel systems. Duve is trusted by hotels worldwide, operates in over 60 countries and integrates with over 70 PMS’s & CM systems and translates to 13 languages

Case Studies

Showing 37 Duve Customer Success Stories

How An Island Apart Used Duve’s Smart Upselling Tools to Reach 1120% ROI

An Island Apart

Rodrigo Rodrigues

Partner & Technology Manager

Astotel’s 8x Email Collection Increase with Duve

Astotel

Jonathan Cachan

Director of Strategy and Innovation

How Be Mate optimized their guest journey to increase online check-in rates by 30% within one month

Be Mate

Ramon Bielsa

Room Division Manager

How Charles Hope Revamped Their Guest Engagement with Duve

Charles Hope Apartments

Richard Maurin

Chief Executive Officer

How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Costa Rentals

Frank Ulm

Owner

How Domaine de Biar Uses Duve to Automate Guest Communications and Yield 143% ROI

Domaine de Biar

Francesca Schiraldi

Development Manager

How Edgar Suites Leverages DuveAI to Automate 80% of Guest Inquiries and Deliver a Seamless Reception-Free Experience

Edgar Suites

Claire Vatin

Responsible for Guest Satisfaction

Fattal - Customer Case Study

Fattal

Dor Levin

Product Manager

Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve

Hakuba Hospitality Group

Marcus Bauder

Chief Executive Officer

How Homaris Boosted Guest Satisfaction Rates with SmartPriority by DuveAI

Homaris

Lukas Buchhammer

Head of Operations

How HostnFly Streamlined Guest Communication and Boosted Revenues Across 90 Different Brands with Duve

HostnFly

Florentine Vacher

Partner Manager

Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve

Hotel Le Six & Spa

Pauline Larrouy

General Manager

How HUSWELL Reduced Response Times by 30% with SmartPriority Powered by DuveAI

Huswell

Jean-Paul Godfroy

Chief Executive Officer and Founder

Duve Takes Imagos Hospitality Group’s Hotel to the Next Level of Contactless

Imagos Hospitality Group

Matt Aitchison

Chief Executive Officer

How IsRentals Remotely Manages 120 Vacation Rentals with Duve

IsRentals

Jacob Boukris

Property Manager

Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve

JO&JOE Paris Nation

Lauren Boubon

Front Desk Manager and Project Leader

How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests

Leonardo Crystal Cove Hotel & Spa by the Sea

Effie Komodromou

General Manager

How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve

Leonardo Hotels

Alexandra Taukchi

IT/Accounting Manager

How the 4-Star Hotel, Les Bulles De Paris, used Duve to manage their guest experience from start to finish

Les Bulles De Paris

Julie Noiraud

Front Office Manager

How Maison Mère Personalizes Their Guest Experience with Duve

Maison Mère

Clémentine Merle

Guest Relation Manager

Merrill House’s Journey to Innovation and a 430% ROI in Just One Month with Duve

Merrill House

Jordan Martin

Owner

How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue

MGallery Vienna

Andreas Loru

Vice General Manager

How Novotel Geelong Achieved a 58% Online Check-in Rate and Increased Room Upsell Revenue by 200% with Duve

Novotel Geelong

Scott Bear

General Manager

How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO

OYO Rooms

Fabian Vaughan

Head of Key Account Management UK

Pick A Flat’s Successful Implementation of Duve’s Guest Experience Solution Led to a 98% Online Check-In Rate

Pick A Flat

Benjamin Toledano

Associate Director

How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools

Pullman Paris Tour Eiffel

Ndèye Ngoné Fall

Guest Relation Director

Pullman Phuket Panwa Beach Resort Reaches 462% ROI from Upselling with Duve

Pullman Phuket Panwa Beach Resort

Pimpisa (Pang) Sukpasert

Director of Marketing and Communication

Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival

SLS Barcelona

Joy Aussel

Marketing Executive

How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months

Sofitel Fiji Hotel & Resort

Sarah Aitken

E-Commerce & Digital Marketing Manager

How Duve helped increase guest satisfaction scores at Sofitel London St James

Sofitel London St. James

Todd Debreceny

Hotel Manager

How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve

Sofitel Mexico City Reforma

Sylvain Chauvet

General Manager

How Duve Increased Sofitel Sydney Darling Harbour’s Upsell Revenue by Selling Over $35K in Just One Month

Sofitel Sydney Darling Harbour

Tracey Carter Knox

Director of Revenue

How ULIV Improved Guest Experiences and Achieved $20K Monthly Upsell Revenue with Duve

The Gate Collection

Quentin Rémy

Deputy Director of Revenue & Reservation

How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve’s Guest Experience Suite

The Gate Collection

Quentin Rémy

Deputy Director of Revenue & Reservation

How DuveAI Improved Welkeys Response Rates by 20%

Welkeys

Dorottya Debreceni

Customer Experience Manager

White Villas Reaches an Unbelievable 5523% ROI by Proactively Utilizing Duve’s Guest App and Upselling Capabilities

White Villas Resort Turks and Caicos

Karim Benchekroun

Co-Owner

How Your Host Helper reached 625% ROI with Duve’s Upselling tools

Your Host Helper

MIchael Pajczer

Owner

No matching case studies

Duve B2B Case Studies & Customer Successes

Case Studies

Featured Companies

Airbase

Azalea Health

iView Systems