Case Study: JO&JOE Nation achieves 60% online check-in with Duve

Jo&joe Nation reaches 60% online check-in in one month with Duve

Jo&Joe Nation, an innovative hybrid hospitality brand by Accor, faced challenges with enhancing its online check-in conversion rates, boosting guest app engagement, and maximizing upsell opportunities for its hostels. The brand had tried other solutions, including a self-check-in kiosk, but sought a more efficient and streamlined process for its guests. They partnered with Duve to implement its guest experience platform to address these issues.

By integrating Duve's platform, Jo&Joe Nation centralized its services for a cohesive digital guest journey. The solution included a customizable guest app for communication and upselling, as well as features for automatically collecting IDs and signatures. This implementation led to a 57% online check-in rate, a 200% return on investment, and significantly improved guest satisfaction, all within one month of rolling out with Duve.

Jo&joe Nation