Case Study: Leonardo Hotels enhances guest experience and operational efficiency with Duve

How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve

Leonardo Hotels, a chain with over 255 locations, faced challenges in standardizing its check-in process and improving guest communications across its diverse European portfolio due to varying property sizes and regional legal requirements. To enhance operational efficiency and guest satisfaction, they partnered with Duve to implement its digital platform, which includes online check-in and communication tools.

By leveraging Duve's solutions, Leonardo Hotels achieved significant results, including a 58% online check-in conversion rate at a top-performing hotel and a major reduction in paper usage. The vendor's platform streamlined front desk operations, improved data accuracy, and enabled features like digital keys, leading to enhanced guest experiences and greater staff efficiency. Duve's seamless integration and flexibility allowed for a successful large-scale rollout across the chain.

Leonardo Hotels

Alexandra Taukchi

IT/Accounting Manager