Case Study: SLS Barcelona boosts guest app engagement with Duve

Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival

Duve partnered with SLS Barcelona, a luxury hotel, to address challenges in engaging its global guest base during major events. The hotel needed a more efficient and scalable way to deliver consistent, multilingual communications and promote its numerous on-site venues without over-relying on staff for manual promotion and translation.

By implementing Duve's guest experience suite, SLS Barcelona automated personalized, multilingual communications via a guest app, email, and WhatsApp. The solution included in-room QR codes to provide instant access to information. This strategy resulted in a 30% increase in guest app engagement during the Primavera Festival, with content automatically translated into over 25 languages, saving the hotel team significant time and improving the guest experience.

SLS Barcelona

Joy Aussel

Marketing Executive