Case Study: Costa Rentals increases ancillary revenue with Duve

How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Costa Rentals, a vacation rental agency managing over 200 apartments in Spain, sought to improve its guest communication and operational efficiency. The company needed to automate the upselling of early check-ins, which they were previously offering for free, better plan for arrivals and departures, and centralize all guest communications. To address these challenges, they turned to the vendor Duve and implemented its suite of products including online check-in, upsells, and a communication hub.

By implementing Duve's solution, Costa Rentals automated its offer of early check-in and late check-out, allowing guests to easily purchase these upgrades. This change resulted in an immediate 174% return on investment from these ancillary sales. Furthermore, Duve enabled the company to better coordinate with cleaning and maintenance crews and centralize daily guest communications, which contributed to an average guest satisfaction rating of 4.5 out of 5. The vendor Duve provided the tools that transformed their operations and significantly boosted revenue.

Costa Rentals

Frank Ulm

Owner