Case Study: Hakuba Hospitality Group streamlines check-in and boosts guest satisfaction with Duve

Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve

Hakuba Hospitality Group, a leading hospitality provider in Japan's Hakuba Valley, was facing operational inefficiencies with its highly manual check-in process and a lack of personalized, real-time guest communication. These challenges created a lengthy arrival experience for guests and placed a significant logistical strain on staff. To address these issues, the customer turned to Duve and its guest experience platform.

Duve provided an automated solution for online check-in and centralized guest communication. By implementing Duve's platform, Hakuba Hospitality Group eliminated the need for most in-person check-ins, saved staff dozens of hours monthly, and maintained a 4.8-star guest satisfaction score. The vendor's tools also enabled highly personalized communication, resulting in an average of 7.3 guest app sessions per reservation.

Hakuba Hospitality Group

Marcus Bauder

Chief Executive Officer