Case Study: Homaris boosts guest satisfaction with Duve SmartPriority

How Homaris Boosted Guest Satisfaction Rates with SmartPriority by DuveAI

Homaris, a prominent real estate and rental management company, was challenged by the manual handling of a high volume of guest messages. Their support agents struggled to prioritize inquiries and accurately interpret the tone and urgency of guest communications, which slowed response times and hindered their ability to provide a personal touch. To address this, they turned to the vendor Duve and implemented its SmartPriority by DuveAI service.

The solution from Duve automatically analyzed and prioritized conversations, enabling agents to address the most critical messages first. This implementation led to a significant increase in guest satisfaction rates from 7.98 to 8.22 and allowed for shorter processing times. The feature also proved highly accurate, with a 90% correctness rate in priority detection from its initial launch.

Homaris

Lukas Buchhammer

Head of Operations