Case Study: Pick A Flat achieves 98% online check-in with Duve

Pick A Flat’s Successful Implementation of Duve’s Guest Experience Solution Led to a 98% Online Check-In Rate

Pick A Flat, a company specializing in furnished apartment rentals in Paris, faced challenges in managing the check-in process and guest needs across hundreds of properties. They needed to automate procedures like collecting identification documents and e-signatures for contracts to reduce required human interaction. They implemented Duve's guest experience solution, specifically its online check-in and communication tools, to address these issues.

By using Duve, Pick A Flat automated its online check-in, enabling guests to sign contracts and purchase upsells like transportation services. The solution's pre-scheduled messages also facilitated a completely contactless arrival experience. This implementation by Duve led to an exceptionally high 98% online check-in rate, significantly streamlined operations, and improved the overall guest experience.

Pick A Flat

Benjamin Toledano

Associate Director