Case Study: Pullman Phuket Panwa Beach Resort achieves 462% ROI with Duve

Pullman Phuket Panwa Beach Resort drives 462% ROI with Duve

The Pullman Phuket Panwa Beach Resort, a luxury resort in Phuket, sought to streamline its check-in process to reduce front desk congestion, personalize its guest communications to improve engagement, and boost the visibility and sales of its upselling and food and beverage offerings.

Partnering with Duve, the resort implemented an end-to-end guest experience platform. This solution included automated pre-check-in, a branded guest app, and flexible upselling tools. The results were significant, including a 40% online check-in rate and a 462% return on investment from upselling and mobile ordering, driven largely by in-room dining promotions.

Pullman Phuket Panwa Beach Resort