Case Study: Conscious Hotels boosts upsell revenue by 25% with Duve

Conscious Hotels boosts upsell revenue 20–25% with Duve

Conscious Hotels, a hotel group managing nine properties in Amsterdam, faced challenges with limited revenue from manual upselling and slow, fragmented guest communication. These operational strains were exacerbated by staffing limitations. They turned to Duve, implementing its all-in-one guest experience platform and AI-driven tools to address these issues.

By using Duve's segmentation and AI capabilities, Conscious Hotels automated a significant portion of guest inquiries and personalized upsell offers. The solution delivered impressive results, including a 20-25% increase in upsell revenue across their properties and 60% of guest inquiries being handled automatically by DuveAI, which greatly improved response times and reduced staff pressure.

Conscious Hotels